Westmont of Brentwood is an Assisted Living facility that offers its employees and residents, friendliness, a homelike setting, and an inspiring environment.  Our mission is to provide inspiring life experiences that enable our residents and their families to lead full and enriching lives.

We’re looking for a part-time Concierge to provide exceptional customer service to our residents.  This position is working the day shift on Friday, Saturday's and Holidays.

• We offer a competitive pay and benefits package which includes the following: medical, dental vision, 401(k) with match, voluntary life insurance and an EAP program.
• We also are a company dedicated to quality and built on a strong foundation of family, community, long-term commitment and entrepreneurial spirit.

POSITION REQUIREMENTS:

• At least 18 years of age.
• Ability to handle constant interruptions.
• Computer literate, proficient with Microsoft Office products, Google drive, email, etc. and ability to pick up on software programs.
• Must be highly organized and pay great attention to detail, including ability to focus, follow-up and multi-task effectively.
• Excellent interpersonal skills.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality.
• Must exercise good judgment and make competent decisions.

CORE RESPONSIBILITIES:

This position provides for a high level of customer service to both residents and team members. This is accomplished though promoting Westmont Living’s Service Promise and Service Standards. This position is responsible for creating a positive and welcoming environment for the Community.

ADMINISTRATIVE SUPPORT

• Provide administrative support as needed through the direction of the Business Office Manager and Executive Director.
• Welcome and assist all residents, prospective residents, families, vendors, etc., in a friendly and professional manner.
• Answer all calls in a professional manner and assist the caller with their needs.
• Assist residents in setting their appointments and transportation arrangements.
• Assure all residents, visitors and vendors utilize the appropriate sign in/sign out logs maintained at the Concierge desk.
• Keep front lobby area and Concierge desk clean and organized; etc.
• Direct emergency personnel to emergency location and be contact person in case of emergency.
• Update resident emergency information when notified and distribute information to appropriate departments.
• Maintain rosters and resident lists, including a current list of residents in the hospital or out of the community.
• Document in the log book any significant incidents.

DEPARTMENTAL SUPPORT

• Assist Community Relations Director by taking initial inquiry information and transferring call to Community Relations Director; performing tours when requested.
• Print and distribute menus and activity calendars and assist with developing flyers.
• Track all guest meals.
• Take maintenance requests from residents and staff for maintenance issues and log accurately and timely in maintenance log.

CONCIERGE SERVICES

• Assist and coordinate services for a fee not provided with basic rent.
• Assist residents in scheduling maintenance requests for services not included in rent.

WHY SHOULD YOU APPLY?

• Great Benefits
• Competitive Pay
• Homelike setting 
• Work for a company dedicated to quality and built on strong foundation of family, community, long term commitment and entrepreneurial spirit!

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