Job Description

SUMMARY ROLE_:_ HELPDESK MANAGER

Westport Properties continues to grow, and we are seeking a Helpdesk Manager with strong leadership qualities in addition to knowledge of computer hardware and software and professional writing. The Helpdesk Manager will have the ability to work closely with employees, management, and IT vendors. A strong knowledge of trouble shooting computers and how they operate, which includes having a broad understanding of hardware and software, operating systems and basic computer programs is a must for this position. This role is expected to be a proactive self-starter with a positive, attitude to embrace the Collaborative Team Culture environment.  This position requires excellent analytical and organizational skills to assist the IT Department and Company propel with upward momentum of growth and expansion on a national, multi-state level.

KEY ESSENTIAL FUNCTIONS & AREAS OF RESPONSIBILITIES

• Provide leadership to the IT Desk Top Support team as it pertains to all levels of contact within the organization

• Support the diagnosing and troubleshooting of technical problems, computer processing systems, installation of software and testing on computer equipment and programs.

• Maintains information technology strategies & protocols.

• Drafting general IT procedure manuals (i.e. tutorials, how-to-guides)

• Small percentage of travel may be required depending on project assignment.

• Regular worksite attendance in accordance with Company’s Attendance Policy is required for this position.

• Researches and implements technological strategic solutions.

• Accomplishes information technology staff results.

• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.

• Directs technological research by studying organization goals, strategies, practices, and user projects.

• Plans, monitors, and appraises job results. 

• Other Duties as Assigned

• Periodic special projects and duties may be assigned based on Company need and requirements.

• Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines.

QUALIFICATIONS

EDUCATION / EXPERIENCE 

• High School Diploma with some college required
• Bachelor’s degree in Computer Information systems or similar field recommended.
• IT Certification preferred but not required (A+ Certification, Linux+ certification, Microsoft certified IT Professional, Cisco certified network associate, etc.)
• Relevant years of work experience and certification may substitute for degree requirement
• Minimum 3-5 years of management experience in a leadership role (including planning, monitoring results, coaching, counselling, discipline, and training)
• Minimum 3-5 years of experience in a technical role (i.e. Help Desk, Technical Support)
• Relevant experience in matters related: Microsoft 365, knowledge of Azure and AWS is a plus. Networking, Driver updates, Flashing BIOS

SKILLS

• Familiarity with electronic equipment, Internet applications and security
• Proficient knowledge of Microsoft Windows
• Proficient in Microsoft Office Suite - Word, Excel, and Outlook
• Ability to understand and convey Company Policies and relevant industry standards
• Ability to analyze and configure data for audit purposes
• Ability to identify trends
• Ability to effectively communicate while exercising diplomacy, sound judgment, and tact
• Ability to deal effectively with co-workers, department supervisors and managers, and other consultants and/or vendors
• Ability to meet deadlines on time with minimal supervision
• Ability to work flexible hours depending on various departmental project deadlines and/or Company sponsored programs (may include evenings and weekends)

Company Description

About US Storage Centers: Westport Properties/US Storage Centers (“USSC”) is a top 10 Self Storage Management company in the country with over 130 properties, operating in multi-states under management totaling over 9 million rentable square feet. Founded in 1985, we have built the premier management platform in the industry. Since its inception, USSC has helped thousands of its customers organize their lives by delivering convenient and affordable self-storage solutions. What We Value: As an organization, we value people who are motivated and driven. We value a collaborative work environment that enhances careers and positively impacts the community. We value our diverse work culture committed to delivering services and achieving high results. Being able to help those in need through storage space is just one way we measure success.