Job Description
IT SPECIALIST
Westport Properties is looking for someone with the right skills, who also aligns with our core values. If you are looking to join a team of diverse professionals with top storage knowledge in a sales-oriented industry, we would love the opportunity to have you on our team.
RESPONSIBILITIES:
Provide functional IT Support to all user levels within the Organization
Provide exceptional Customer Service to our end-users
Diagnose computer problems, install software and perform tests on computer equipment and programs
Troubleshoot technical problems over the phone, remote and in-person
Setup and deploy IT equipment, monitor systems, perform maintenance
Assist with drafting general IT procedures and technical documentation (i.e. tutorials, how-to-guides)
Small percentage of travel may be required depending on project assignment
Perform other duties as necessary
QUALIFICATIONS REQUIRED:
Minimum 1-2 years of experience in a technical role (i.e. Help Desk, Technical Support)
Relevant experience in matters related: Networking (LAN concepts, Wifi), Windows (MacOS a plus), PC Hardware
Familiarity with electronic equipment, Internet applications and security
Proficient knowledge of Microsoft Windows operating systems, use and troubleshooting
Proficient in Microsoft Office Suite, including Office 365 - Word, Excel, Outlook, Teams, SharePoint
Ability to understand and convey Company Policies and relevant industry standards
Ability to analyze and configure data for reporting purposes
Ability to handle all Department and Company matters with confidentiality and in a timely matter
Ability to effectively communicate while exercising diplomacy, sound judgment and tact
Ability to deal effectively with co-workers, department supervisors, managers, and other consultants and/or vendors
Ability to meet deadlines on time with minimal supervision
Ability to work flexible hours depending on various departmental project deadlines and/or Company sponsored programs (may include evenings and weekends)
EDUCATION:
BENEFITS FOR FULL-TIME EMPLOYEES
Outstanding company culture; including steady work hours and work/life balance
Huge Potential for Career Mentorship, Growth and Advancement
Rewards & Recognition
401(k) Plan
Generous Paid Time Off offered – earn 2 weeks per year at the start of your hire date
7 Paid Holidays throughout the year
Discretionary bonus based on several factors including property performance
$5,400 contributed annually toward Health Benefits: Medical, Dental, Vision
Company Paid Life Insurance Coverage – up to $50,000 per employee (Basic Life & AD&D)
Paid Travel Expenses for New Hire to Participate in National Training Center’s Program
Company Description
About US Storage Centers: Westport Properties/US Storage Centers (“USSC”) is a top 10 Self Storage Management company in the country with over 130 properties, operating in multi-states under management totaling over 9 million rentable square feet. Founded in 1985, we have built the premier management platform in the industry. Since its inception, USSC has helped thousands of its customers organize their lives by delivering convenient and affordable self-storage solutions. What We Value: As an organization, we value people who are motivated and driven. We value a collaborative work environment that enhances careers and positively impacts the community. We value our diverse work culture committed to delivering services and achieving high results. Being able to help those in need through storage space is just one way we measure success.