Job Description

The Receptionist position will involve answering multiple phone lines, providing customer service to agency customers, greeting office visitors throughout the day, drafting letters & reports, and other additional clerical duties as directed by the agency owner or associates.

BENEFITS Paid Holidays

Bonus Opportunities

Paid Time Off (PTO)

Weekends Off

Hands On Training

RESPONSIBILITIES

• Process customer policy change requests.
• Handle all incoming claim calls from customers.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Return all phone messages promptly.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.

REQUIREMENTS

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• A Property & Casualty license is preferred but will train good individual.
• Strong communication skills, both oral and written.