Job Description

WESTWAY PROMOTIONS IS a fast-growing firm taking over the NORTHERN DALLAS AREA looking to immediately hire a Customer Experience Representative.

RESPONSIBILITIES:

• Consistently delivers a remarkable customer service experience directly.

• Responsible for improving customer retention using strategic programs, services and excellent in-person communication.

• Works extensively with the customer to provide timely solutions including order entry, order follow-up, upgrades, order updates, etc.

• Accepts coaching and takes action to improve customer engagement and sales performance.

• Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.

• Shares relevant customer feedback with sales partners to form new strategies and resolve issues.

• Quickly captures customer’s needs and seamlessly provides options that meet those needs.

• Proactively looks for opportunities to drive sales growth by identifying new leads.

• Provide a personalized approach that shows customers we can help, regardless of their need.

REQUIREMENTS:

• Experience providing excellent customer service in a fast-paced way.

• Experience using relevant sales and customer engagement tactics.

• Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred.

• Accurate data entry skills required.

• Outgoing and confident personality

• Great public-speaking or presentation skills

• Self-starter with proof of a strong work ethic and energetic personality.

PLEASE NOTE - THIS POSITION INCLUDES IN-PERSON SALES (COMMISSION BASED) AND CUSTOMER SERVICE

Company Description

At Westway Promotions, we work with the most promising talent to connect today’s top fiber-optic solution providers with highly qualified customers. Our associates adopt an energetic outreach approach that brings powerful presentations about our partners’ solutions into the homes of consumers to create loyal customers. Our innovative approach is a proven, flexible path to achieving growth and fulfilling our partners’ short and long-term goals. Our energetic team consists of highly trained experts that understand that value of acting quickly to outpace the competition and boost our partners’ profitability.