Benefits:
401(k)
Free food & snacks
Paid time off
Training & development
About Wetzel's Pretzels: Wetzel's Pretzels is a dynamic and growing brand specializing in fresh, hand-rolled pretzels. Our mission is to deliver a fun, fast, and flavorful experience to our guests. We pride ourselves on our team-oriented environment and commitment to excellence.
Position Overview: As a Store Manager, you will be responsible for overseeing the daily operations of the bakery, ensuring exceptional guest service, and leading a team to achieve performance goals. This role requires a hands-on leader who can foster a positive work environment and drive business results.
Key Responsibilities:
· Operational Leadership:
o Direct all daily operations of the bakery, ensuring compliance with company standards and procedures.
o Maintain the brand image through cleanliness, maintenance, and excellent service.
o Manage inventory, ordering, and scheduling to optimize efficiency.
· Team Management:
o Recruit, train, and develop team members to deliver outstanding guest experiences.
o Conduct performance evaluations and provide ongoing coaching and feedback.
o Foster a positive and inclusive work environment that encourages teamwork and high morale.
· Guest Experience:
o Ensure each guest receives prompt, friendly, and personalized service.
o Address guest concerns and complaints promptly and professionally.
o Monitor and respond to guest feedback to continuously improve service quality.
· Financial Performance:
o Analyze financial reports to identify trends and implement action plans for improvement.
o Control costs and drive revenue to achieve financial targets.
o Ensure accurate cash handling and adherence to budgetary guidelines.
Qualifications:
· Minimum of 3 years of experience in a managerial role within the foodservice or retail industry.
· Proven ability to lead and develop a high-performing team.
· Strong organizational and problem-solving skills.
· Excellent communication and interpersonal abilities.
· ServSafe certification or willingness to obtain upon hire.
· Availability to work flexible hours, including weekends and holidays.
· Reliable transportation.
Work Environment:
· Fast-paced, high-energy setting within a mall or similar retail environment.
· Requires standing and walking for extended periods, and the ability to lift up to 50 lbs.
· Emphasis on teamwork, guest interaction, and maintaining a clean and safe workspace.
Benefits:
· $22/hr - $24/hr.
· 401K option.
· Paid time off and holiday pay.
· Employee discounts on products.