Job Description

Wheeler Staffing Partners is searching for an Accounts Receivable Associate in Dallas, TX. This person will preferably work 5 days in the office starting out for training; if they do well in training, they will eventually be rotated on a 3 to 2 schedule - (one week 3 days in the office, 2 days at home / next week 3 days at home, 2 days in office). All applicants MUST HAVE reliable internet and a quiet, professional place at home to work. Call us today to learn more about this great opportunity!

RESPONSIBILITIES:

• Research and review all payment deductions. Determine the validity of deductions through working with internal/external customers.
• Process credit and debit memos for any approved adjustment such as shortage, price discrepancy, prompt pay discount, promotion, damaged items, duplicate invoice, non-collectible write-off, etc.
• Ensure over credit does not occur by checking supporting documents and backup.
• Demonstrate assertive follow-up with internal/external customers to ensure that the claim resolution is given appropriate attention and is credited or denied in a timely manner.
• Research and review payments on Bank websites for backup on deductions or claims.
• Navigate in customer portals for deduction or payment issues.
• Communicates effectively with internal/external customers; understands actionable items and meets all deadline commitments.
• Maintain contact log for follow-up for resolution of outstanding issues.
• Understanding when issues need to be escalated and provided appropriate summarized information to suggest/enable decisions.
• Strong negotiating skills; able to troubleshoot issues and network for solutions; able to establish realistic, achievable deadlines.
• An effective listener gathers facts and communicates a course of action.
• Collaborates to solve problems, shares ownership of results, and maintains a high degree of integrity and honesty within the team and company.
• Routinely download Collector Accounts Receivable Aging using Ross and Excel.
• Recap any account on company Accounts Receivable call.
• Prepare customer refund using Master Data workbook and process for approval.
• Routinely work on multiple deductions regarding complex issues. Organize deduction claim information so that problems can be effectively worked by other deduction analyses as necessary. Regularly create Excel spreadsheets or use other PC applications to organize information. Thoroughly understand the issues involved and proactively find solutions.
• Handles calls and concerns from internal/external customers regarding payments and deductions, research and back up information as needed.
• Handles all collection calls for items past the customer's terms.
• Assertively follow-up with customers for repayment of denied chargebacks and obtain all documentation necessary to document deductions. When necessary, negotiate with customers to resolve payment disputes.
• Ability to work on a high volume of charge accounts efficiently and effectively.
• Responsible for the upkeep of the A/R text note tracking function.
• Perform other duties or special projects as requested by management.

REQUIREMENTS:

• High School Diploma or GED equivalent required.
• At least 1 year of experience in the accounts receivable department required, including collection calls, posting cash receipts, handling customer deductions, research on outstanding items, journal entry preparation, and general ledger account reconciliation.
• Previous deductions experience from a manufacturing and/or retail type of environment.
• ROSS, AS400/Green Screen financial system knowledge highly preferred.
• Intermediate user: Personal Computers (Excel, Internet, Outlook, Adobe Acrobat), and other miscellaneous office equipment (fax machines, copiers, printers, scanners, Pitney Bowes equipment).
• Excellent oral and written communication skills, interpersonal and organizational skills.
• Flexibility to work occasional extended hours as required.
• Ability to work effectively under deadline pressure.
• Ability to perform at a high level in a fast-paced environment.
• Bilingual (English/Spanish) communication skills are preferred.

WSP specializes in filling contract, contract-to-hire, direct hire, contingency, and executive positions with professional candidates. From our Executive Retained Search Teams, Direct Hire and Contract Staffing Professionals, and RPO Service offerings we create models to deliver a world-class service, with a sense of urgency and professionalism. Our connections — and our candidates — combined with a staff backed by over 20 years of experience, ensure that our clients are seeing the right candidates for their career openings.

WSP is committed to creating a diverse environment and is proud to be an equal opportunity employer.

FOLLOW US ON SOCIAL MEDIA TO GET UPDATES ON UPCOMING JOBS!

Twitter: @wheelerspinc

Facebook: Wheeler Staffing Partner

Instagram: @wheelerstaffingpartners20

Company Description

WSP specializes in filling contract, contract-to-hire, direct hire, contingency, and executive positions with professional candidates. From our Executive Retained Search Teams, Direct Hire and Contract Staffing Professionals, and RPO Service offerings we create models to deliver a world-class service, with a sense of urgency and professionalism. Our connections — and our candidates — combined with a staff backed by over 20 years of experience, ensure that our clients are seeing the right candidates for their career openings. WSP is committed to creating a diverse environment and is proud to be an equal opportunity employer. FOLLOW US ON SOCIAL MEDIA TO GET UPDATES ON UPCOMING JOBS! Twitter: @wheelerspinc Facebook: Wheeler Staffing Partner Instagram: @wheelerstaffingpartners20