Job Description

The Service Ambassador acts as a liaison between our customers and the company by supporting customer inquiries/questions. This individual is the first point of contact for the customer and is responsible for assisting and resolving any issues that arise. Our Client is a high-growth, dynamic home furnishings wholesaler with an employee-centered culture that stresses achieving results and having fun along the journey. We are a go-to resource to interior designers and luxury retailers around the globe. Our award winning lighting, accent furniture, mirrors and accessories are frequently featured in shelter magazines like Architectural Digest and Elle Decor. Our products are also a favorite among TV and movie set designers. 

Key Responsibilities 

• Answer phones and respond to customer inquiries 
• Assist customers with technical questions on product line 
• Identify, research, and resolve customer issues that are received via phone or electronically 
• Provide customer with product and service and delivery information 
• Place customer orders in computer system, and release them to the warehouse for shipping 
• Communicate directly with clients regarding quotes and shipping time frames 
•  Utilize customer service to monitor and maintain detailed customer note logs around transactions, outcomes of correspondence and actions taken for customer resolution
• Achieve stated service call levels by consistently meeting customer service protocols 
• Provide feedback/improvement solutions to manager to avoid errors and provide better service 
• Answer customer questions and provide detailed specs on product

Qualifications 

• Bachelor’s Degree preferred 
• Minimum of two years prior customer service experience required
• Excellent written and verbal communication 
• Past experience with complex product line & proven ability to understand and convey product information to customers.
• Demonstrated attention to detail that ensures follow through on behalf of our clients
• Initiative and ability to work independently (self-direction), while thriving in a setting requiring collaboration and teamwork for maximum efficiency
• Ability to easily conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities. 
• Ability to read communication styles of team members and external partners who come from broad spectrum of disciplines.
• Strong ability to intuitively anticipate problems, and proactively drive remediation strategies 
• Ability to elicit cooperation from a wide variety of sources, including management, clients and peers from other departments. 
• Must strive to make sure that every customer call is a positive experience by allowing the customer to feel that they were heard and understood 
• Dynamic attitude and can self-manage, and multi task
• Proven, strong organizational abilities. 
• Computer Skills to perform this job successfully, an individual should have knowledge of the internet, order processing system, and Excel Spreadsheet

Company Description

WSP specializes in filling contract, contract-to-hire, direct hire, contingency, and executive positions with professional candidates. From our Executive Retained Search Teams, Direct Hire and Contract Staffing Professionals, and RPO Service offerings we create models to deliver a world-class service, with a sense of urgency and professionalism. Our connections — and our candidates — combined with a staff backed by over 20 years of experience, ensure that our clients are seeing the right candidates for their career openings. WSP is committed to creating a diverse environment and is proud to be an equal opportunity employer.