Job Description

The Payoff Specialist is responsible for the timely and accurate processing of all payoffs, including providing quotes, opening tasks within the servicing system, and completing the necessary legal documents to obtain a discharge/release of mortgage.

Job Duties:

• Processes payoff requests in a timely and accurate manner. Prepares payoff quotes within required timeframes.
• Responds to inquiries and customer service requests related to the payoff process.
• Handles more complex calls, performing research, resolving issues, and communicating with internal/external clients when needed.
• Prepares and records the release/discharge document in the timeframe and manner established by state law.
• Monitors all phases of the payoff process to ensure compliance with state, federal, investor, and Company guidelines.

Qualifications:

• High school diploma or equivalent required
• 1-3 years of mortgage loan servicing experience required
• Cash processing experience a plus
• Effective verbal and written communication skills
• Displays strong organizational skills, attention to detail, and ability to handle multiple priorities
• Ability to work well in a fast-paced environment
• Effectively manages time and meets deadlines
• Possesses strong mathematical skills
• Knowledge of MSP servicing system a plus
• Experience working with Microsoft Windows applications

Company Description

WSP specializes in filling contract, contract-to-hire, direct hire, contingency, and executive positions with professional candidates. From our Executive Retained Search Teams, Direct Hire and Contract Staffing Professionals, and RPO Service offerings we create models to deliver a world-class service, with a sense of urgency and professionalism. Our connections — and our candidates — combined with a staff backed by over 20 years of experience, ensure that our clients are seeing the right candidates for their career openings. WSP is committed to creating a diverse environment and is proud to be an equal opportunity employer.