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Field Operations Specialist

Wheels Labs

Field Operations Specialist

San Diego, CA
Full Time
Paid
  • Responsibilities

    Job Description

    FOR IMMEDIATE CONSIDERATION, APPLY HERE NOW: 

    HTTPS://TAKEWHEELS.CLEARCOMPANY.COM/CAREERS/JOBS/163D1698-387F-654D-957E-136F2322BDAF/APPLY?SOURCE=1343853-CS-38672  

    WHEELS IS A LAST-MILE, SHARED ELECTRIC VEHICLE PLATFORM, CHANGING THE CURRENT LANDSCAPE IN DOCKLESS MOBILITY. OUR INNOVATIVE PRODUCTS REVOLUTIONIZE TRANSPORTATION BY PROVIDING A FUN, COMFORTABLE, AND ENVIRONMENTALLY FRIENDLY RIDE TO REACH YOUR DESTINATION. WHEELS IS HEADQUARTERED IN WEST HOLLYWOOD, CA, AND IS ACTIVE IN CITIES ACROSS THE WORLD.

    THIS JOB IS AN AMAZING OPPORTUNITY TO BRING AFFORDABLE, ENVIRONMENTALLY FRIENDLY, AND SOCIALLY DISTANCED TRANSPORTATION TO YOUR COMMUNITY!!!

    FIELD OPERATIONS SPECIALISTS ARE OUR EYES AND EARS ON THE STREETS!   THEY WORK IN THE FIELD USING OUR PROPRIETARY APP TO MONITOR, MAINTAIN, AND REPOSITION VEHICLES ACROSS CITIES SO THAT THERE IS ALWAYS A RIDE NEARBY AND READY TO GO. THIS IS A HANDS-ON ROLE WHERE TEAM MEMBERS MANAGE A BROAD SET OF RESPONSIBILITIES BASED ON THE DYNAMIC DAY-TO-DAY PATTERNS AND USAGE OF VEHICLES IN OUR CITIES. AS A FIELD OPERATIONS SPECIALIST, YOU’LL PLAY A VITAL ROLE IN ENSURING THE HEALTH OF OUR FLEET AND IN BRINGING SAFE, RELIABLE RIDES TO USERS EVERY DAY.

    THE FIELD OPERATIONS SPECIALISTS ROLE DEMANDS A SELF STARTING, CHALLENGE-SEEKING PROBLEM SOLVER. WE’RE LOOKING FOR SOMEONE WHO IS PROCESS-DRIVEN, DETAIL ORIENTED, AND ORGANIZED, BUT ALSO EXCITED TO ROLL UP THEIR SLEEVES AND MAKE THE RIDES HAPPEN!

    THIS ROLE IS A PART-TIME OPPORTUNITY HIRED DIRECTLY WITH WHEELS.   PERFECT FOR A COLLEGE OR TECHNICAL SCHOOL STUDENT, SOMEONE WHO NEEDS A FLEXIBLE SCHEDULE AND HOURS, OR SOMEONE LOOKING TO GET THEIR FOOT IN THE DOOR AND WORK THEIR WAY UP TO FULL-TIME, FULLY BENEFITED ROLE AS A SUPERVISOR OR MANAGER.   IT’S ALL UP TO YOU!

    AS A FIELD OPERATIONS SPECIALISTS, YOU WILL WORK UP TO 30 HOURS EACH WEEK BASED ON SCHEDULING AND YOUR AVAILABILITY.   VARIOUS SHIFTS ARE AVAILABLE INCLUDING AM, PM, GRAVEYARD, AND WEEKENDS.  

     

    WHAT WE OFFER:

    • SCALE WITH A RAPIDLY GROWING START-UP WITH OPPORTUNITIES FOR ADVANCEMENT TO FULL-TIME MANAGEMENT ROLES

    • PAID TIME OFF

    • EMPLOYEE STOCK OPTION PACKAGES. WE WANT OUR EMPLOYEES TO BE TRUE OWNERS!

     

    WHAT YOU WILL DO:

    • USE OUR MOBILE APPLICATIONS TO CAPTURE OPERATIONAL DATA, TRACK FLEET ACTIVITY, AND LOG FIELD REPAIR INFORMATION

    • INSPECT VEHICLES ACROSS YOUR SERVICE AREA TO IDENTIFY VEHICLES IN NEED OF MAINTENANCE AND REPAIR

    • WORK ALONGSIDE THE CITY OPERATIONS TEAM TO COLLECT AND REPOSITION VEHICLES

    • OPERATE ELECTRIC VEHICLES TO SERVICE OUR FLEET

    • REPOSITION IMPROPERLY PARKED VEHICLES TO RECOMMENDED HUBS AND PARKING AREAS

    • DIAGNOSE AND TRIAGE VEHICLES IN YOUR SERVICE AREA AND PERFORM LIGHT FIELD REPAIRS

    • ENGAGE WITH MEMBERS OF THE COMMUNITY WITH THE UTMOST RESPECT AND PROFESSIONALISM REGARDLESS OF PERCEIVED SOCIO-ECONOMIC STATUS, RACE, AND/OR GENDER. 

    • OPERATE COMPANY VEHICLE TO PERFORM DAILY TASKS

    • BE DIPLOMATIC AND COURTEOUS WITH AN UNDERSTANDING OF SAFE DRIVING.

    • INTERACT WITH THE COMMUNITY TO PROMOTE WHEELS TO THE GENERAL PUBLIC.

    • CREATE FEEDBACK LOOPS WITH THE RELEVANT STAKEHOLDERS; IMPROVING AND ITERATING ON OUR EXISTING PROCESSES AND POLICIES

    • OTHER DUTIES AS ASSIGNED.

     

    WHAT YOU'LL NEED:

    • A SMARTPHONE AND PROFICIENCY USING MOBILE TECHNOLOGY

    • VALID DRIVER’S LICENSE AND A DRIVING RECORD THAT MEETS OUR REQUIREMENTS FOR INSURABILITY.

    • FLEXIBILITY IS AN ABSOLUTE MUST, WE’RE A START UP IN EVERY SENSE - THINGS CHANGE ON THE DAILY SO WE’RE HOPING YOU’RE ABLE TO FLEX OUTSIDE YOUR RESPONSIBILITIES, AND/OR WORK SLIGHTLY DIFFERENT DAYS/ HOURS WHERE REQUIRED

    • STRONG ORGANIZATIONAL AND TIME MANAGEMENT SKILLS

    • ABILITY TO SELF-MANAGE AND ALSO WORK WELL IN A TEAM ENVIRONMENT

    • EXPERIENCE DRIVING A CARGO VAN OR OTHER LARGE VEHICLE FOR WORK PURPOSES

    • A WILLINGNESS TO LEARN, AND A REAL MOTIVATION TO BUILD SKILLS.

    • A PASSION FOR BIKES, MICRO MOBILITY, LAST MILE LOGISTICS, TECH, AND/OR REDUCING THE ENVIRONMENTAL IMPACT OF THE TRANSPORTATION INDUSTRY.

    NOTE:  FOR THIS ROLE, THE ABILITY TO MAINTAIN REGULAR, PUNCTUAL ATTENDANCE IS A MUST!  WE ARE FAST PACED STARTUP AND WE ARE ALL DEPENDENT ON ONE ANOTHER TO BE RELIABLE TEAM MEMBERS!!!

    PHYSICAL REQUIREMENTS AND SPECIAL DEMANDS:

    • MUST BE COMFORTABLE DRIVING, STOPPING, AND WORKING IN BUSY OUTDOOR URBAN ENVIRONMENTS.

    • REQUIRED STANDING OR SITTING FOR SEVERAL HOURS STRAIGHT AT A TIME.

    • FREQUENTLY BEND AND TWIST THROUGHOUT THE DAY.

    • REGULARLY LIFT OVER 40 LBS

    GET TO KNOW US BETTER BY CHECKING OUT THESE ARTICLES:

    WHEELS RAISES $50 MILLION FOR PEDAL-LESS E-BIKE SHARE

    WAG FOUNDERS ROLL OUT WHEELS E-BIKE SHARING COMPANY WITH $37M, BIRD AND LYFT EXECS

    WAG FOUNDERS BRING POPULAR E-BIKE COMPANY WHEELS TO LOS ANGELES

    COVID-19 SAFETY MEASURES:

    OUR TEAM IS COMMITTED TO ENSURING THE SAFETY OF OUR CUSTOMERS AND EMPLOYEES. AS A RESULT, WE WILL BE ENFORCING GUIDELINES BASED ON CDC RECOMMENDATIONS.

    • ALL WAREHOUSES WORK AREAS/STATIONS ARE SEPARATED BY AT LEAST 6 FEET

    • HAND WASHING/SANITIZING STATIONS LOCATED AT EACH ENTRANCE AND THROUGHOUT THE FACILITIES.

    • PPE EQUIPMENT (MASK, GLOVES) WILL BE PROVIDED FOR EACH TEAM MEMBER 

    • TEAM MEMBER TEMPERATURE CHECKS PRIOR TO SHIFT WITH FOREHEAD THERMOMETERS

    • WORK AREAS/TOOLS/VANS ARE SANITIZED BEFORE AND AFTER EACH SHIFT

    • ALL INBOUND AND OUTBOUND DEVICES AT OUR WAREHOUSE ARE SANITIZED WITH DISINFECTANTS AND UV WANDS

    AT WHEELS, WE STRIVE TO BUILD A WORKFORCE COMPOSED OF INDIVIDUALS WITH DIVERSE BACKGROUNDS, ABILITIES, MINDS, AND IDENTITIES THAT WILL HELP US TO GROW, NOT ONLY AS A COMPANY BUT AS INDIVIDUALS. WE ARE AN EQUAL OPPORTUNITY EMPLOYER AND ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, DISABILITY STATUS, PROTECTED VETERAN STATUS, OR ANY OTHER CHARACTERISTIC PROTECTED BY LAW.

     

    FOR IMMEDIATE CONSIDERATION, APPLY HERE NOW: 

    HTTPS://TAKEWHEELS.CLEARCOMPANY.COM/CAREERS/JOBS/163D1698-387F-654D-957E-136F2322BDAF/APPLY?SOURCE=1343853-CS-38672