Which Wich Superior Sandwiches is seeking a highly motivated and energetic Assistant Manager/Shift Lead for our new Norfolk location located at the Norfolk Premium Outlets.
The Assistant Manager/Shift Lead is responsible for "Delivering The Vibe" to our guests and associates; focusing on ensuring superior sandwiches, superior service and superior associates while assisting the General Manager in leading and developing team members to deliver superior product quality and customer service in a clean, friendly environment.
Guest Service: Demonstrate Superior Service by providing "Service with Vibe."
Demonstrate the 10 Points of Superior Service:
Commitment to our Guests
Be the leader in providing prompt and courteous service
Create a culture of respect, teamwork and fairness
Be the ambassador of the "Vibe" – Lead by example
Ambassador of Standards and Hospitality
Professionalism
Efficiency
No problem is too small - Never say No
Handle Guest complaints professionally and timely
Maintain property and equipment to ensure Guests have a safe and superior dining experience
Our Team: It is the responsibility of the Assistant Manager to demonstrate and reinforce great leadership behaviors and values in a fair, consistent and respectful manner to each of our team members. Under the guidance of the General Manager the Assistant Manager will assist with the following:
Source, interview and hire qualified candidates that exemplify our values and demonstrate "Vibe"
Train and develop each team member
Manage low turnover through employee satisfaction and employee feedback sessions
Manage employee schedules
Coach, counsel and discipline as needed
Provide clear goals and objectives to enhance guest satisfaction and increase sales
Promote teamwork and cooperation within the store
Evaluate the performance of each team member and provide constructive and honest feedback of performance
Communicate all marketing promotions, events and critical information to all team members
Maintain a safe and professional work environment free from any form of harassment, hostile environment and discrimination from any team member, guest or vendor
Ensure team members follow Which Wich uniform standards and meet personal appearance guidelines
Profitability: The objective is to have profitable stores, therefore the Assistant Manager will assist with the following:
Marketing initiatives to help boost sales
Assist with food and labor costs
Implementation of new products and procedures
Keep controllable expenses within the budgetary guidelines
Review weekly numbers with General Manager and assist with action plans based on areas needing attention
Standards: We are all about serving a product that is consistently Superior as quickly as possible. The Assistant Manager will maintain the standards set for:
Product quality, inventory, speed of service and steps of service
Cleanliness and sanitation for all physical aspects of the store
Food safety regulations and processes-ServSafe certification
Compliance: Which Wich stores must remain in compliance with all local, state and federal labor laws, food sanitation regulations, OSHA regulations or any other governing local, state and federal regulation. The Assistant Manager will be accountable for:
Wage and Hour compliance
Immigration compliance
Ensuring that all daily paperwork, weekly inventories and reports are completed timely and accurately
Maintaining compliance with the Franchise Agreement/License at all times
Following all cash control procedures
Protection of confidential information
Required Knowledge, Skills, and Abilities (KSAs)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of the knowledge, skill and/or ability required.
Minimum of two (2) years in QSR environment in a supervisory position required
Must be able to satisfy ServSafe manager certification
Passion and commitment to guest service
Desire to train, lead, and motivate our team members
Energetic, self motivated leader with strong work ethic required.
Must have a valid driver’s license and dependable transportation.
Must have excellent interpersonal skills with the ability to communicate effectively both verbally and in writing. Must be able to clearly articulate ideas to a diverse audience to include Guests, Associates, Management & Vendors.
Working Conditions
Standing, bending and walking for extended periods of time
Full use of hands (lifting, carrying, grasping, pushing, pulling)
Lifting up 10 lbs frequently, 30 lbs occasionally and 50 lbs sporadically
Which Wich Superior Sandwiches was founded in Dallas in late 2003. The national sandwich chain is best known for its more than 50 customizable sandwiches, creative ordering system and personalized sandwich bag.
Our Managers are hands-on and in charge of 'Delivering the Vibe' to our guests. What does that mean? It means you run shifts focused on superior service, superior sandwiches and superior training to ensure superior profitability. You work with and lead a team of 'wich makers, hosts and cashiers to ensure great food in a unique, fast-casual environment.
You 'Manage the Vibe' for our guests - ensuring superior sandwiches and service. We ensure a superior employee experience - no grease, great music, wear jeans to work and serve awesome guests!
Which Wich Mission Statement:
Some want to make superior sandwiches.Some want to make the world a better place.We want to do BOTH!
For more information Check out our website at www.WhichWich.com and please visit www.ltdhospitality.com to apply on line. We look forward to hearing from you!