Job Description

WHY WHIP AROUND?

Whip Around makes it simple and seamless to streamline the daily vehicle inspection and maintenance process for companies managing fleets. Whip Around is quickly becoming the software platform of choice for business owners, fleet managers and drivers that are dedicated to workplace safety.

As an exciting SaaS startup, we believe our people are one of the most important components to our success. We are looking for those with a passion for leading by example, who want to make a difference, and want to make those around them better. Come and see what the buzz is about and why people are choosing to join our family!

REQUIREMENTS

We're growing fast! We are currently looking for a Customer Success superstar to join our team! You will work closely with our customers to ensure they have the best experience from the moment they sign up. You will be the main point of contact for support, onboarding and troubleshooting; often working with other departments as the customer advocate. You will be successful in this role by retaining and expanding your current book of business.

This position offers an excellent compensation package, including a very competitive base salary + bonus. We are looking for excellent verbal and written communication skills as well as a positive, professional attitude. The ideal candidate is looking for a career with opportunity - one who thrives in a growing work environment and handles change like a champ! This is the job for you if you are looking for a job with purpose!

YOU'LL NEED TO HAVE

• Strong phone presence, with the ability to balance communication platforms (email, phone and chat)

• Prior experience working through issues with customers via remote platform

• Ability to prioritize tasks in a fast-paced environment

• Competitive personality with a track record of overachieving

• Excellent verbal and written communication skills

• Knowledge and basic skills in Microsoft Office and Email software

• Be a strong team player

• An ability to respond with a sense of urgency with a customer first approach

• Excellent interpersonal and team skills

• Receptive to feedback, willingness to learn and embrace continuous improvement

• Ability to be a resourceful team player who excels at building trusting relationships with customers and colleagues

BENEFITS

WHEN YOU JOIN WHIP AROUND

You'll be helping companies achieve goals like reducing operational costs, increasing safety on the road, and zero waste initiatives. You'll be working alongside some of the most talented sales individuals in the SaaS industry and be a part of culture that's committed to helping you become the best version of yourself. Whip Around is a place that's dedicated to its people!

SOME OF OUR BENEFITS INCLUDE:

• Competitive Salary & Bonus
• Generous Medical Benefit plans
• Four weeks Paid Parental Leave
• Learning & Development opportunities
• Team events and activities
• A day off on your Birthday (because no one should have to work on their Birthday!)

OUR VALUES:

Each of us at Whip Around are committed to living and breathing our Values in everything we do.

• Be the Best You
• Be the Driver
• Provide Clarity
• Manaakitanga
• Don't Drop the Trophy

IF YOU THINK THIS SOUNDS LIKE YOU - APPLY NOW!