Job Description

ABOUT US:

White Water Marine Hardware is a wholesale distributor of stainless steel marine hardware for boating. We import marine hardware from our factories, stock in our two locations (California and Florida). This job posting is for our Clearwater, Florida location.

We sell through platforms such as Amazon, Ebay, Walmart, and our own website directly to some of the best boat builders in the country! There will be plenty of on-the-job training, so you don’t have to worry about being familiar with boats, boating, or the hardware to start! Our main focus is wholesale, but we also support our sister company, Marine Depot Direct at www.marinedepotdirect.com, in selling directly to the end-user (also known as aftermarket).

COMPANY CULTURE:

There’s a lot of work to be done, but you can’t be productive if you don’t like your job. We always focus on getting our work done properly and on-time, but mix in some company fun! We try for monthly company lunches (COVID protocol strictly observed), a relaxed and friendly atmosphere, and a good mix of conversation and fun! We also take everybody’s ideas seriously. So, if you have an idea for improvement, you can expect to be heard and respected.

JOB DESCRIPTION:

You will be our E-Commerce Customer Service Representative on the East Coast, working with the team to help answer calls and process orders to ensure customers satisfaction and on-time delivery. The majority of this may be on the phone, talking with customers and answering questions (on the job training provided). You will also be responsible for printing orders and labels and communicating with our California Office, and supporting our warehouse if more help is needed to pull and package shipments

DUTIES:

· Answer retail calls – offer excellent customer service to retail customer and assist answering questions regarding product information.

· Assist retail walk-in customers.

· Print & Pull parts, package order and ship all orders from E-Commerce platform with the CA Office.

· Cross check shipping labels and documents for accuracy

· Process Returns and Refunds from E-Commerce Platforms

· Sales and customer service on orders placed

· Help upload products or update product listings on E-Commerce Platforms

· All other tasks assigned

SKILLS/QUALIFICATIONS:

· Comfortable with computers

· Detail oriented

· Friendly and outgoing personality for customer support

· Professional in communication (verbal and written)

· Time management and multitasking skills

PREFERRED EXPERIENCE BUT NOT REQUIRED:

· 1+ Year Order Processing

· E-Commerce, Outlook Email, Webgility, QuickBooks, Stamps.com, UPS WorldShip

COMPANY

· White Water Marine Hardware

LOCATION

· Clearwater, FL 33762

INDUSTRIES

· E-Commerce, Marine

EDUCATION LEVEL

· High school or equivalent (Preferred)

CAREER LEVEL

· Job Type: Permanent

· Full Time

· Pay Rate: See listing. Hourly DOE

BENEFITS:

· 50% Health Insurance · 6 Sick Days per calendar year (pro-rated if hired later in the year) · 5 Vacation days after 1 full year of employment

OBSERVED PAID HOLIDAYS:

New Year’s Day* Memorial Day Independence Day Labor Day Thanksgiving Day plus the Friday after Christmas*

*Please note that our offices close between Christmas and New Year’s Day with paid time off for weekdays between those holidays.

COVID-19 PRECAUTIONS

· Personal protective equipment provided or required

· Social distancing guidelines in place

· Sanitizing, disinfecting, or cleaning procedures in place

We mainly interact with customers through the phone or online. If there are occasional walk-ins, they will be required to wear masks and wait outside for the safety of our office.