RESPONSIBILITIES

• Overseeing the daily operation of an enterprise-level data center.
• Calculating metrics to analyze the performance of the data center technical staff.
• Efficiency improvements, process creating and improvement, and daily operational integrity.
• Prepare and present quarterly objectives and results to the management staff
• Mentoring and educating the team
• Successfully manage multiple projects relating to data center operations from planning to execution
• Monitor the performance of and develop strong business relationship with vendors, carriers, and other outside agencies that interact with the data center
• Work closely with local facility engineering staff to ensure all infrastructure systems are operating within established tolerances, proactively maintained, and adequately serviced when necessary

Required Skills Required Experience

 REQUIREMENTS

• Knowledge of computer networking concepts
• Knowledge of hardware concepts and component installation
• Knowledge of Windows and Linux configuration and troubleshooting
• Effective time management skills
• Customer focused attitude with some previous customer service experience.

PREFERRED TECHNICAL EXPERIENCE

• Intermediate knowledge of various internet-related services and software (mail, web, domain servers (DNS), etc.
• Experience in the information technology/networking/web hosting field(s)
• Certifications a plus: Red Hat Certified Engineer (RHCE), Red Hat
• Certified Technician (RHCT), Linux+, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA), etc.

REQUIRED EDUCATION

• High School Diploma/Degree

• Bachelor degree in discipline related to functional work or role with 5- 10 years of relevant work experience in a production environment OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
• Able to apply broad work experience and knowledge when analyzing complex problems.
• Must be able consistently identify critical elements, variables and alternatives to develop solutions.
• Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.
• Able to communicate clearly and courteously with those who need to know of decisions/actions/problems.
• Able to apply excellent business acumen and collaborative skills when resolving problems.
• Must possess excellent skills within the Adobe Suite of tools
• Able to apply excellent functional computer knowledge in utilizing Mac, or other technical tools in completing assignments.
• Able to apply expertise in all the tools or applications used to complete work assignments.
• Able to explain and guide programs policies and procedures in a way that is understood by others.

RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER