Job Description

BUSINESS ANALYST (VOLUNTEER)

NOTE: THE FOLLOWING IS AN OPPORTUNITY FOR VOLUNTEER, PART-TIME, FLEXIBLE WORK — WITH THE POSSIBILITY FOR COMPENSATION AS WE GROW. PLEASE DO NOT APPLY IF YOU ARE ONLY LOOKING FOR PAID EMPLOYMENT. THIS IS A WORK AT HOME POSITION.

Are you a person with strong business acumen and exceptional critical thinking that you employ to turn data insights into strategic action? Are you interested in learning the ins and outs of a nonprofit organization in a challenging and rewarding environment? Do you constantly ask questions about how to use analytics to improve the business? The nonprofit news organization WhoWhatWhy is looking for a business analyst to become part of a team to find ways to accelerate and optimize our growth.

The ideal candidate must be an adaptable self-starter and capable of managing their workload and prioritizing tasks in a fast-paced, dynamic work environment. This person would have the ability to work independently with minimum supervision demonstrating initiative, organizational skills, time management, and precise attention to detail.

WHO WE ARE

We are a news organization and community that is making a difference, setting a new standard, and innovating on every front. A nonprofit that accepts no advertising, WhoWhatWhy is staffed largely with skilled volunteers dedicated to elevating public awareness and fostering a more vigorous democracy.

TO APPLY

Please send us a resume and carefully reasoned, CUSTOMIZED COVER LETTER explaining why you're a good fit for this position. Our mission must resonate deeply with you. We will not review applications that appear to be mass submissions. YOU MUST CONFIRM YOUR UNDERSTANDING THAT THIS IS A VOLUNTEER POSITION.

EXPECTATIONS

You will work REMOTELY and on your own schedule, as we believe remote work is essential to cultivate a productive and engaged culture. We also require a minimum commitment of 5-8 hours a

week. Because our staff is spread throughout the world, we communicate mostly through email. All staff is required to respond to emails on a daily basis. This is a work-at-home position.

The Business Analyst will research, present, and implement actionable insights to the business. This position requires a high level of leadership, analysis, relationship management, and multi-tasking. The analyst will also help to build out an analytics platform and to model critical aspects of the business like creating awareness, engagement, and retention.

RESPONSIBILITIES AND DUTIES

● Develop analytical frameworks and models to optimize performance and process efficiency

● Build and manage reports showing the health of key business metrics across platforms ● Manage end to end analytical projects — to conduct analysis, research customer and industry reports to recommend new strategies and then lead the initiative and monitor its impact

● Build reports in Google Sheets and Microsoft Excel as well as using dashboard technologies to represent data visually

● Collaborate with the editorial staff to help drive media for growth, develop new strategies and communicate results, and provide marketing and editorial with data-driven insights around the types of stories and content that resonate with users

● Assist the team with optimization projects related to subscriber engagement, email marketing, website conversion, subscriber retention

● Manage projects for core functional areas by preparing and maintaining implementation plans, managing project issues and ensuring project tasks are completed

• Analyze business processes, specify requirements, identify appropriate solutions, and track their implementation.
• Work cross functionally to address and resolve problems related to systems and business processes. Once problems are identified, and solutions determined, this position guides the implementation process. Applies broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways.
• Document business process using industry standard tools and techniques
• Communicate with internal customers to understand business requirements, processes, problems and suggestions for enhancements.
• Apply business process knowledge to create quantifiable metrics to identify and track the success and accountability of programs
• Establish system specifications and objectives, based on business requirements and cost effectiveness, and provide recommendations to management.

QUALIFICATIONS AND SKILLS

● 3-5 years of experience in Business Analysis

● Bachelor's degree in related field or equivalent

● Proficient with analytical tools and languages supporting data analysis, reporting, and visualization — Excel, Microsoft Office, Google Collaborative Apps (Docs, Sheets, Slides), Tableau, R, Python

● Exceptional communicator across all levels of the organization; able to effectively tell stories with data and present findings to a non-technical audience

● Demonstrate ability to deliver business-oriented solutions, across a portfolio of projects ● Evaluate gathered information, identify and reconcile conflicts, decompose high-level information into details, abstract general understanding from low-level information, and distinguish wants from true needs

● A resourceful, dynamic, motivated, and results-oriented creative thinker and problem solver

● Ability to work with minimum supervision and self-motivated to drive projects to the finish line

● Strong organizational and project management experience, including problem-solving skills and the ability to multi-task, handling multiple projects simultaneously.

BENEFITS AND PERKS

● Work from home, part-time, on your own schedule

● Be part of an exciting, up-and-coming enterprise

● Learn the nuts and bolts of nonprofit operations

● Collaborate with smart, accomplished colleagues

● Delve into cutting-edge issues at the center of the public discourse

● Have fun while making a difference

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