Job Description

JOB SUMMARY: This role provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results. Responsible for ensuring the guest experience in the park is maximized, while ensuring operational efficiency. Ensures guest service, show quality, and safety standards are being enforced to the highest standard, and resolving issues that arise.

RESPONSIBILITIES:

• Oversees the day-to-day operation of an outdoor Water Based Family Entertainment Center.
• Inspires a team environment that provides exceptional guest service while directing the team and ensuring all team members perform at a consistently high level.
• Leads and influences staff through effective motivation, leveraging individual strengths to ensure guest satisfaction and maximum productivity.
• Developing weekly schedules and ensuring staffing levels are appropriate to meet the needs of the business, while maximizing the guest experience.
• Participates in site safety evaluations and develops/implements corrective action plans.
• Accountable for maintaining expert-level knowledge of all products and services, technology, and departmental operating policies and procedures.
• Responsible for disseminating new information, procedures, and programs.
• Initiates programs to ensure a high level of employee engagement and satisfaction.
• Administers and assists in resolving employee issues with various training and quality programs.
• Partner with vendors and onsite park management to ensure needs are met for all.
• Directs and leads all Special Events.
• Evaluates current procedures, practices, and precedents ensuring all are current and relevant.
• Implement and monitor guest & team experience and related programs throughout the park.
• Assist in hiring, retention of staff, coaching, discipline; ensures execution of staff training programs.
• Assists with inventory and controlling expenses.
• Maintains a safe, clean, and secure environment for all guests and team members.
• Continuously improves operational execution through attention to detail and adherence to Empire Recreation Management operating standards.
• Performing other duties as assigned.

QUALIFICATIONS

• Experience in hospitality is preferred (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants).
• 1-3 years supervisory or leadership experience (including cash handling positions and/or lifeguards preferred).
• Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude!
• CPR/First aid certification is preferred.
• Demonstrated strong organizational and time management skills.
• Demonstrated ability in developing team members in areas of responsibility.
• Demonstrated computer proficiency to include Windows, Microsoft (Outlook, Word, Excel, PowerPoint, Teams).
• Demonstrated problem solving skills, as well as continuous improvement skills.
• Demonstrated strong written and verbal communication skills.
• Demonstrated strong labor and scheduling management skills.
• Must be able to multi-task.
• Must be able to lift at least 50 lbs.
• Must be able to work outdoors in hot, cold, and humid conditions.
• Adaptability, flexibility, general enthusiasm for the business.
• Exercises good judgment in decision making.
• Ability to be flexible with work schedule, including nights, weekends, and holidays.
• Strong Customer Service orientation.

ADDITIONAL INFORMATION

• WhoaZone is an equal opportunity employer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.