Job Description

Customer Service Representative

Job Summary

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Primary responsibilities

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Inform customer of deals and promotions.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.

Requirements

· Efficient in Excel

· Must be able to multi task

· Must be able to lift 30 lbs.

· Ability to work weekends

· Outgoing, friendly and personable

Company Description

Wholesale Fireworks, Jumpy Jump Land, and Print me a sign are a few or our companies business faces. We work in a number of Fun seasonal related business. We are looking for a new team member to join us for the long Haul. Wholesale Fireworks is the regions largest retailer of consumer grade fireworks. We operate in out of tents and brick and mortal locations across the midwest. We strive to have the best fireworks at the best prices. We are a fast growing business in a fun industry. We are looking for good hardworking individuals to join our team for the long haul. Jumpy Jump Land was created to be an indoor inflatable birthday destination. We strive to be clean and affordable to the masses. Jumpy jump land is a fun business with huge growth potential into our other existing seasonal stores. So if you like cake and ice cream this is the job for you. Print me a Sign is a manufacturer of Signs, trade show booths and marketing materials. We produce large quantities and specialty items for corporate customers. We are a fast growing company with top of the line equipment and employees. We pride ourselves on tackling any task, and producing eye catching art. We strive to be a one-stop shop for our corporate customers with a start to finish approach. We work with internal and external marketing managers to ensure our products follow their vision and marketing plan.