Job Description
Are you a self-motivated, reliable, and outgoing individual looking for a real career opportunity? We are currently looking for a talented individual to join our Inside Sales Team! Please read our job description and company description below and send us your resume along with a cover letter telling us why you would be a good fit for our team. This is a first shift opportunity, Monday through Friday, with weekends off, and no travel required.
POSITION DESCRIPTION
Inside Sales Representatives are responsible for assisting in the sale of products via phone and internet. Support existing accounts, and secure new accounts through the use of individual and team objectives. Responsible for achieving budgeted sales and project objectives. Respond to customer inquiries or complaints regarding sales or product.
JOB RESPONSIBILITIES
Provide support for existing accounts
Generate new business accounts by contacting sales leads
Address customer inquiries
Research required information using available resources
Provide customers with product and service information
Inform customers of order status
Enter or update information and notes in the customer management system
Identify and escalate priority issues
Document all call information according to procedures
Responsible for targeted sales goals (monthly, quarterly, yearly)
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
Consolidate customer orders
Manage Return Goods Authorizations (RGA’s) for assigned customers
Develop relationships with all vendors
Secure product price, availability and delivery status from vendors
Enter and manage all orders for assigned customers
Follow-up on product sent in for service
Search part numbers
Write up order corrections
Research, identify and develop new customers
Assist with all company promotional events
Other duties as assigned
QUALIFICATIONS:
1-5 years experience in Sales/Customer Service
1-5 years’ experience in automotive and/or tool industry preferred
Strong organizational, interpersonal and customer service skills
Excellent oral and written communication skills
Proficient computer skills
Proficient data entry skills
Proficient in the use of email and telephone.
COMPENSATION:
As a Trainee, you will receive a base hourly wage during a training and introductory period. The structure and duration of the introductory period will be appropriately determined by the Sales Manager and the Human Resources Manager. The pay structure for this position will transition to full commission when potential commission earnings exceed hourly earnings for three consecutive months.
Please include a cover letter with your resume telling us why you would be a good fit for this opportunity, along with your wage requirement.
Company Description
As an employee-owned warehouse distributor, we offer thousands of items for sale from the world’s finest suppliers. Our commitment is to provide excellent customer service as we sell tools to the automotive repair industry. Our History In 1964, Neu Tool became one of the first independent tool and equipment distributors in North America. Neu Tool operated as a family-owned business and grew by maintaining an exceptional commitment to customer service. Over the years, our customer base has grown to include auto parts stores and e-commerce customers in addition to mobile tool distributors. In 2019, the business was sold to the employees and became a 100% employee-owned business. Our Sales, Customer Service, and Warehouse staff are committed to meeting our customer’s expectations by providing the best products and services available.