Benefits:
Health insurance stipend
Sick pay
Employee discounts
Paid time off
401(k)
401(k) matching
Who We Are A Shop of Things is a female owned and operated small business based in East Nashville, TN. We’re home to two brands: A Shop of Things and our sister brand, Burning Love. A Shop of Things is a lifestyle brand built around making everyday things cuter. We believe everyday objects should have personality. Our sister brand, Burning Love, brings that same spirit to smokeware, with a curated collection of unique, colorful, and trend forward glass and accessories.
The Position
The Wholesale and Logistics Manager plays a key role in managing wholesale accounts and monitoring inventory. They act as a liaison between the company and the Third Party Logistics warehouse to ensure all inventory processes are being completed seamlessly. Additionally, the manager receives cross-training in Inventory Management and Customer Experience functions. The ideal candidate for this role is highly organized, detail-oriented, analytically-skilled, and an effective communicator. Most importantly, the Wholesale & Logistics Manager should embody A Shop of Things core values of inclusion, integrity, and self expression. A Shop of Things values employees who are receptive to feedback, eager to learn, and excited to grow with the team
Inventory Management
Duties and Responsibilities
Transport inventory to and from our 3PL
Manage new product samples
Prepare new inventory to be assist with product planning, listings and website merchandising
Monitor and audit defective merchandise
Negotiate refunds and credits for defective merchandise
Prepare and handle product photography merchandise
Logistics Management
Duties and Responsibilities
Create and manage Purchase Orders for all incoming shipments per company standard
Inform 3PL of all incoming shipments
Schedule deliveries using 3PL scheduling software
Track shipments of incoming orders and ensure deadlines are met
Manage the movement of orders within our order management platform
Wholesale and Customer Experience Management
Duties and Responsibilities
Check wholesale platforms daily for new orders
Reply to customer messages daily
Approve orders and assign Ship by Date everyday
Manage invoices, payments, and shipping information for all orders
Manage Wholesale Product listings and Catalogs
Make weekly product additions to online catalogs
Generate weekly/monthly sell-thru reports
Assist with Customer Experience for Direct-to-Consumer (DTC) operations.
Customer Experience
Cross-Trained Duties
Check and respond to customer inquiries in a timely manner
Communicate with cross-functional teams about product issues
Partner with our fulfillment center to maintain order queue
Analyze potentially fraudulent orders
Daily, weekly, and monthly reporting
Maintain the site’s FAQ and keeping procedural documentation up to date
Collect and analyze data from customers in order to improve our processes, procedures and products
Skills required:
Strong work ethic: Ability to work well under pressure, take responsibility, and handle challenges and change with grace and professionalism
Organizational Skills: Ability to develop and maintain processes and systems to increase efficiency and streamline operations
Positive attitude: A proactive and optimistic approach to work, promoting a supportive and collaborative atmosphere
Time Management: Able to prioritize tasks to meet goals efficiently
Problem Solving: Capacity to use critical thinking to identify and resolve problems independently
Excellent Communication: Able to communicate, receive and give direction, ideas, and feedback clearly via verbal and written communication
Teamwork: Ability to contribute and work well with a team to accomplish goals, and foster a culture of collaboration
Computer Skills: Proficiency in basic computer operations, including point of sale and G Suite
Adaptable: Able to multitask & thrive in a fast paced environment
Mathematical competency
Must have reliable transportation and the ability to transport merchandise to and from the 3PL weekly