POSITION SUMMARY
Join a growing essential business supporting the US Navy!
Our client’s field service engineering division provides exceptional customer service in the areas of field rework, repair, installation, troubleshooting, start-up, and retrofitting of equipment for heavy shipboard machinery.
The client has been designing and manufacturing robust heavy machinery for the maritime and mining industries since 1858. After 162 years, their approximately 475 employees are still primarily in the Upper Peninsula of Michigan and Northern Wisconsin, where they have 3 manufacturing facilities and a world-class tech center.
Come join an empowered team of exceptional talent focused on maximizing and multiplying your strengths. Help us be the premier innovative solutions provider in all of our market segments.
ESSENTIAL JOB DUTIES
- Provide exceptional customer service as defined by the customer
- Solicit aftermarket opportunities on behalf of the client, working closely with Program Managers
- Determine root cause of field equipment failures and provide recommended corrective action to prevent reoccurrence
- Coordinate actions required by other functional departments listed above to complete field warranty and service work promptly
- Perform most practical and economical rework and repairs to customer’s satisfaction
- Perform field warranty and field service installation, repair, and start-up at customer site
- Assure the validity of customer warranty claims and determine responsibility
- Provide electronic condition found reports and field reports, which serve as objective evidence of customer satisfaction
- Travel as required
- Other duties as assigned
QUALIFICATIONS
- Experience in US Navy shipbuilding and heavy manufacturing is ideal.
- Exceptional written and verbal communication and customer service skills are essential.
- 5 years “hands-on” experience in mechanical, electrical, and hydraulic systems.
- Good communication skills and willingness to travel are a must.
- We value demonstrated skills and results over credentials.
- Physical Requirements: Lift and/or require up to 50 pounds.