SERVER JOB DESCRIPTION

JOB TITLE: Server

REPORTS TO: Service Manager

PRIMARY OBJECTIVE: The primary objective of a server is to guide guests through an exceptional dining experience by making suggestions tailored to guests individual needs, taking and sending their orders to the kitchen or bar, delivering their items in a timely fashion, and checking back to ensure that everything is perfect.

KEY RESPONSIBILITIES:

Greeting guests at tables in a friendly and professional manner

Describing all current specials with each table

Use suggestive selling techniques to create better experiences and better check averages

Use safe alcohol service practices to ensure no one becomes overly intoxicated

Taking orders and using Breadcrumb POS to send orders to proper station

Completing satisfaction checkbacks at every course

Prebussing between each course

Taking payments, closing checks using POS, and cash handling

Assisting in bussing, resetting tables, and keeping the dining room clean

Communicate with fellow staff and managers

Assisting in answering phones & taking carryout orders

Completing running sidework, restock, and duration duties

REQUIRED QUALIFICATIONS/CERTIFICATIONS:

Servsafe Alcohol or TIPS certification

Strong Communication Skills

Time Management and Counting Skills

Customer Service and People Skills

Organizational Skills

Strong Salesmanship Skills

Outgoing Personality

Ability to Remain Calm, Friendly, & Enthusiastic Under Pressure

MINIMUM REQUIREMENTS:

Must have reliable means of transportation

At least 1 year previous serving experience in a high volume, full service restaurant

Must have the ability to stand on feet for up to 8 hours per shift

Ability to lift heavy objects may be involved occasionally