Job Description

THIS JOB IS LOCATED IN HERMOSA BEACH, CA. ALL CANDIDATES MUST BE ABLE TO WORK FROM THIS OFFICE REGULARLY.

Our organization safely and humanely resolves wildlife issues for large corporate clients. We are looking to add 2-3 new team members. We are hiring both full-time and part-time positions, and place priority on individuals able to work mornings, nights and/or weekends.

Our SERVICE REPS are responsible for intake and management of thousands of work orders each year from our corporate clients. You will be responsible, alongside your teammates, for receiving each work order, entering all relevant details into our organization's data systems and actively managing each job through to completion. You will be expected to develop relationships with our client and technician contacts, and to make dozens of high-stakes decisions each day to proactively advance each work order.

This is a high-stress, fast-paced job in which you will be expected to manage both incoming work (upwards of 10-20 new work orders each day) alongside a portfolio of pre-existing work. There is no formal experience required from this position, but the most promising candidates generally have backgrounds related to dispatch, sales and/or high-volume account management. You DO NOT need to know anything about wildlife or wildlife management, and will be expected to learn on the job.

This is NOT the job for somebody looking for a standard 9-to-5, or somebody looking to simply clock in and out each day. We are looking for INDEPENDENT DECISION-MAKERS - ambitious individuals able to build interpersonal relationships, assess risk in real time, and quickly learn by and while doing. Our business runs with a "startup" mentality, which means constant growth, change and development for every member of the team.

The most important skills to succeed in this position are:

• ATTENTION TO DETAIL - We have developed proprietary technical tools to manage the volume of work we receive. You will be expected to manage the files and information related to each job consistently, in real-time, in line with company standards.
• DECISION-MAKING & PROBLEM SOLVING ABILITY - As with any dispatch or service management job, 80% of our work goes smoothly, and the 20% that doesn't takes 80% of our time. You will be expected to learn how the company operates, why it operates this way, and to use these standards to manage each job as our leadership would - independently and with your teammates.
• FLEXIBILITY - We are constantly improving our systems and practices in response to our performance - positive and negative. You must be comfortable learning new tools, systems and ways of managing jobs on a regular basis.
• STRESS TOLERANCE - This job will occasionally involve dealing with challenging individuals, de-escalating high-stakes situations, and making decisions when there is "no good option." A successful service rep must be able to maintain a cool head when these situations arise, work with the individuals involved, and continue moving each job toward a positive resolution.
• INTERPERSONAL SKILLS - Expect to spend at least 25% of your time on the phone. (Exceptional Service Reps spend 30-50% of their time on the phone) You will be dealing with store managers and small business owners all across the country, negotiating and problem-solving in real time. You must be able to quickly and accurately convey and receive information over the phone, negotiate in real-time and sniff out bullshit quickly.
• TEAM MENTALITY - Our Chief of Staff is a former D1 athlete who governs our company with a "team-centric" mentality. This means (1) understanding everybody's responsibilities each day, not just your own; (2) knowing when to step up, step back, and step together; (3) putting in the time and effort that you never hang your teammates out to dry. The sort of people who say "that's not my job" do not last long in our organization.

Note: Our team is led by owner-operators who perform several jobs in the field each month. Interested candidates will have the opportunity to gain "hands-on" experience in wildlife removal operations.

THIS JOB IS NOT FOR EVERYONE. What we offer, for those who can hack it, is: a unique opportunity to join an exceptional team and a small, family-owned business that is competing with some of the largest business entities in the world:

• EXCEPTIONAL TEAM - We are a small, family-owned business, and we operate like one. Each person on the team cares about each other like individuals. If you "bring it", we will bring it back.
• OPPORTUNITY TO JOIN A LEADER IN A MULTI-BILLION-DOLLAR INDUSTRY - Our tiny team competes with some of the largest business entities in the world - and regularly beats them at their own game. If you want to understand what A+ performance means, and what it takes to get there, we will do everything we can to bring the best out of you.
• RECESSION-PROOF BUSINESS - When times are bad, our business gets better. During COVID, and during each recession, our business has gone up, not down. You will be joining a highly profitable, financially secure company that is building for the long-haul.
• GROWTH OPPORTUNITIES - We are strongly committed to growing our company leaders from within. Individuals who bring their best every day, provide new ways to help us do business better, and consistently support their teammates will be quickly given chances to increase their level of responsibility.
• BEACHFRONT OFFICE - We work out of a converted home a literal stone's throw from the sand in Hermosa

We look forward to hearing more about you, and appreciate your interest in our organization and this opportunity.

AWP is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Company Description

Our organization sets the industry standard for the removal of nuisance wildlife from commercial properties. We deal with everything from squirrels, racoons and chipmunks to bats and birds, while also performing preventative repair and cleanup services. Our small team provides the highest-quality service in the industry. Based in Hermosa Beach, CA and Red Hill, PA, we are family-owned and operated.