Wilkes-Barre General Hospital - Chief Operating Officer

Tenor Health Foundation

Wilkes-Barre General Hospital - Chief Operating Officer

Wilkes-Barre, PA
Full Time
Paid
  • Responsibilities

    The Chief Operating Officer (COO) is responsible for the overall operational management and strategic execution of non-nursing departments within the hospital. This role oversees key business functions including patient throughput, service line development, resource utilization, operational efficiency, and revenue growth. The COO collaborates with the Chief Executive Officer (CEO), Chief Financial Officer (CFO), and other senior leaders to ensure financial sustainability, regulatory compliance, and exceptional patient care outcomes.

    Some additional essential functions of this role include:

    • Provide operational oversight of assigned non-nursing departments, ensuring high-quality service delivery, efficiency, and
      cost-effectiveness.

    • Collaborate with the CEO and CFO to develop, monitor, and manage strategic business plans and financial goals, including
      revenue growth and expense control.

    • Drive process improvement initiatives that enhance patient throughput, resource utilization, and operational outcomes.

    • Partner with the CEO to identify opportunities for business development, service line expansion, and physician recruitment
      aligned with community needs.

    • Support medical staff relationships by addressing operational concerns, facilitating communication, and strengthening
      physician engagement.

    • Review department-level performance metrics and collaborates with managers on corrective action plans and ongoing
      improvement.

    • Coach and mentor department leaders to build leadership capacity, identify development opportunities, and share
      operational best practices.

    • Contribute to budgeting and capital planning, ensuring resources are allocated effectively to support strategic priorities.

    • Ensure operations comply with internal policies, external regulations, and accreditation standards.

    • Participate in executive leadership meetings, strategic planning activities, and board presentations as requested