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Service Manager

Wilkins RV Inc

Service Manager

Churchville, NY
Full Time
Paid
  • Responsibilities

    Job Description

    Job description

    Are you a Dynamic Leader? Are you looking for a career, with growth potential? Do you love the outdoors, and providing families with an opportunity to make endless memories? Read on!

    Wilkins RV, a top 50 dealer in the country, is seeking a dynamic leader and team builder to deliver the highest level of customer satisfaction and profitability at our growing Victor, NY Service Center.

    The Position:

    • Ensure a consistently high level of internal and external customer satisfaction throughout the service department
    • Drive profitability through increased sales, gross profit, P&L management, and labor cost control
    • Build a high performing team of Technicians, Service Advisors, Porters, and Detailers through continual associate development and best hiring practices
    • Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy
    • Create and maintain strong working relationships with external vendors
    • Meet or exceed monthly budget projections
    • Maintain a safe and functional working environment

    Requirements:

    • Experience managing more than 10 people in a fast paced environment strongly preferred.
    • Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment
    • Knowledge of RV's and RV systems is a plus
    • Strong written and verbal communication skills
    • Proficiency in a dealership software system
    • Intermediate or better skills in MS Office (Word, Excel, Outlook)
    • Ability to read and analyze P&L reports
    • Valid driver's license

    NY State Inspection License a Plus!

    Full-time team members are offered a comprehensive benefit package including Medical, Dental, Vision, HRA, PTO, 401k and more!

    Company Description

    Wilkins RV is a proud dealer of new and pre-owned motorhomes, travel trailers, fifth wheels, toy haulers, and tent campers from top names like Heartland, Forest River, Grand Design, Newmar, Coachmen and more. Top 50 Dealer in the country. In 1936 C Wilkins Used Cars was founded as an auto detailing shop by Charles (Charlie) Wilkins. Originally, located in Hornell, New York, Charlie started selling RV's in the 1950's. Charlie's son, Ron Wilkins, took over the business in the early 1960's, changing the name to Wilkins RV and began selling iconic RV brands like Coachmen, Shasta and Mallard. In 2004, Ron Wilkins sold the business to his son, Brian Wilkins. Quickly outgrowing the facility in Hornell, New York, Wilkins RV built a new state- of- the art facility and moved the dealership to its current location in Bath, New York. The 50,000 square foot facility sits on twenty-five acres, includes twenty service bays, a 14,000 square foot air-conditioned show room, over 3,000 square feet of parts and accessories and eight campground style hook-ups in case you are looking to spend the night in your RV. In August of 2011, Wilkins RV opened a second location, in Churchville, New York. This location was expanded in the Spring of 2016 to its current 40,000 square foot facility, consisting of sixteen service bays, 12,000 square foot showroom, 2,000 square feet of parts and accessories and six campground style hook-ups for overnight stays. With a passion formed by a proud heritage spanning three generations in the RV industry and the community, your Wilkins RV team offers endless opportunities for families to build enduring memories by providing exceptional experiences. At our two locations in Bath, New York and Churchville, New York you will find a comfortable place to browse, specialized RV service and fully stocked parts and accessories stores. Best of all you will find a friend in the RV business. Wilkins RV facilities are centrally located and proudly serve the cities of Elmira, Corning, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania. Visit us in Bath, New York, exit 37, the Kanona/Prattsburg exit, off Interstate 86 or Rochester, New York exit 3, the Churchville exit, off Interstate 490. There's no greater time to buy than now and no better place to buy than Wilkins RV.