Job Description

$500 SIGNING BONUS

Dial is the place to love the way you work. Our team members get the opportunity to serve and learn from some of the most knowledgeable seniors. Our residents will become your family as we seek to infuse happiness into the lives of those we serve daily. Enjoy your workday hearing their stories, as we are family serving family.

You will make a difference at Dial by not only adding years to resident's lives, but life to their years.

Position Summary: Maintain accounts receivable, coordinate payroll processing and time sheets, track resident monthly billing, prepare correspondence and other forms/documents needed for daily operations and marketing, assist with new employee orientation program, and other duties as assigned.  

ESSENTIAL JOB RESPONSIBILITIES:

MAINTAIN OFFICE RECORDS AND PROVIDE CLERICAL SUPPORT

• Organize office functions and flow of communication.
• Maintain Accounts Receivable. (Invoice customers, post payment of invoices, track non-routine and miscellaneous services for which residents, employees or vendors should be billed or credited, and deposit invoice payments at bank.)
• Maintain and coordinate payroll processing and time sheets.
• Responsible for resident monthly billing and tracking of additional charges.
• Maintain resident files.
• Maintain vendor files.
• Prepare and mail monthly resident billing statements.
• Ensure that resident payments are deposited efficiently.
• Utilize YARDI software to track all receivables/payables.
• Keep files of all receivables/payables.
• Prepare correspondence and other forms/documents needed for daily operations and marketing.
• Duplicate and distribute information.
• Maintain office supplies and purchase needed supplies as approved by supervisor.
• Lead/manage the Dial University Training program.
• Assist in management of New Employee Orientation program.
• Hire, supervise, train and manage all front office staff at the Assisted Living campus to provide appropriate services.

ASSIST IN PROVIDING AND COORDINATING SERVICES TO RESIDENTS, FAMILIES, PROSPECTS, AND VISITORS

• Answer telephones and respond to residents' requests.
• Create and maintain an environment for residents, families and guests that is customer-friendly and that values and respects the uniqueness of each individual.
• Answer inquiry calls and conduct tours in the absence of the Executive Director and/or Marketing Director.
• Prepare weekly newsletters and assist with preparation of marketing collaterals as needed. 
• Assist with special events as requested.

Perks & Benefits:

• Continuing Education Opportunities
• Wellness Programs
• Employee Recognition Program
• Pay Advance Program
• Built-in Social Time
• Team Member Awards
• Medical and Prescription Drug Insurance including Dental and Vision
• Basic Term Life/AD&D
• 401K
• Flexible Spending Account for Dependent Care
• Birthday PTO
• Tuition Assistance

EDUCATION AND EXPERIENCE REQUIRED

• 3-5 years as an Office Manager
• High School diploma or GED
• Must be at least 16 years of age
• Advanced knowledge of bookkeeping beyond high school or equivalent work experience

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Microsoft Office programs 
• Promote teamwork in providing services to residents.
• Knowledge of and ability to operate and maintain equipment (FAX machine, calculator, photocopier, telephone, computer, and printer)
• Knowledge of Microsoft computer software such as Word, Excel. Outlook and YARDI.
• Knowledge of or willingness and ability to learn computer programs used in this facility
• Proficiency in keyboard and data entry skills and ability to use ten-key calculator (preferably by touch)
• Ability to perform mathematical calculations accurately
• Ability to read and comprehend information efficiently

PREFERRED QUALIFICATIONS

• Previous experience with ADP or Yardi, preferred
• Proven track record as an Office Manager is strongly preferred.
• Willingness to learn and help others
• Enjoyment in working with older adults

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