Qlarant is a not-for-profit corporation that partners with public and private sectors to create high quality, safe, and efficient delivery of health care and human services programs. We have multiple lines of business including population health, utilization review, managed care organization quality review, and quality assurance for programs serving individuals with developmental disabilities. Qlarant is also a national leader in fighting fraud, waste and abuse for large organizations across the country. In addition, our Foundation provides grant opportunities to those with programs for under-served communities.
This is a remote position providing advanced level of expertise on health equity and quality improvement to all members of the contract team and CMS. This remote position supports the implementation of a disparities national quality improvement initiative, which infuses health equity as an integral part of CMS programs. The Subject Matter Expert will have in-depth knowledge of the impact of disparities on health and the delivery of quality healthcare, especially for racial/ethnic minorities, individuals with disabilities, sexual and gender minorities, and those living in rural communities.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Supports CMS staff and contractor staff across different agencies to design and evaluate health equity related quality improvement initiatives.
- Provides clinical expertise to inform health equity and quality improvement initiatives.
- Collaborates with the contractor and CMS to design and adapt processes and deliverables to meet changing needs.
- Provides customer service functions related to the contractor and federal agencies' implementation of health equity quality improvement initiatives across national programs.
- Assists in the development, evaluation process, and implementation of policies and procedures, relating to all contract activities.
- Liaison to contractor and federal agencies with possible responsibilities including: facilitating meetings, attending meetings, addressing questions and concerns raised by contractor, and delivering presentations.
- Oversees specific projects to ensure all contract requirements are met, including deliverable due dates.
- Acts as administrative lead for specific projects.
- Interfaces significantly with CMS staff and contractor staff.
- Supports ongoing contractor relationships and development of processes and procedures for new initiatives.
- Represents the organization at the national level in relation to contract administration.
- Identifies opportunities for improvement; assists team in developing and implementing improvement strategies.
- Be comfortable responding to requests with a rapid turnaround to meet deliverable due dates.
Required Skills
To perform the job successfully, an individual should demonstrate the following competencies:
- Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
- Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
- Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities.
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Planning/Organizing - Prioritizes and plans work activities; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
- Other Skills and Abilities
- Must demonstrate the ability to design, implement, and monitor systems.
- Ability to interpret financial reports, monitor budgetary allocations and allocate resources to meet change contract needs.
Required Experience
- Bachelor's degree in Nursing
- Must possess leadership skills and the ability to interact with all levels of personnel, including state and national collaborations.
- Health equity and disparities reduction experience
- Project management skills
- Quality improvement experience
- Strong writing and presentation skills
- Ability to rapidly respond to contract requests to ensure deliverable due dates are met
- Ability to assimilate data and information to evaluate health equity plans per contract requirements
Qlarant is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.