The Occupational Medicine Specialist is responsible for solving problems in a timely manner; gathering and analyzing information skillfully; and developing solutions.  Duties include being accountable for creation and execution of invoices, updates related to fee schedules, management of occupational medicine special accounts and client interactions related to outstanding invoices.

Essential Duties and Responsibilities:

Customer Service:

•Responds to requests for information in a timely manner.

•Manages difficult customer situations.

•Responds promptly to customer needs and solicits feedback for improvement.

• Responds to requests for service and assistance and meet commitments in a timely manner.

Billing Operations:

•Creates and sends invoices to occupational medicine clients

•Executes fee schedule updates in  EHR

•Provides customer service and administration to occupational medicine special accounts

•Executes collection activities for outstanding invoices

Required Skills  

•High School Diploma

•Billing and Coding certificate or 1 year of billing experience within a healthcare facility or insurance company

•Minimum of 1 year of customer service experience

Attributes:

•Ability to relay information in a positive format

•Ability to work efficiently in a team or solo environment

•Ability to work efficiently in a fast paced environment

•Proficient with practice management software and overall knowledge of MS Office

•Process Oriented

•Detail Oriented

Required Experience

•High School Diploma

•Billing and Coding certificate or 1 year of billing experience within a healthcare facility or insurance company

•Minimum of 1 year of customer service experience

Attributes:

•Ability to relay information in a positive format

•Ability to work efficiently in a team or solo environment

•Ability to work efficiently in a fast paced environment

•Proficient with practice management software and overall knowledge of MS Office

•Process Oriented

•Detail Oriented