Description

STATEMENT OF WORK

DESKSIDE SUPPORT (DSS), OFFICE OF INFORMATION TECHNOLOGY (OIT) 

INTRODUCTION

 The Governor’s Office of Information Technology (OIT) is seeking a qualified vendor to provide 1 "leased workers" for no more than 40 hours per week and up to a maximum of 25 weeks for assistance in installing, updating and moving IT equipment fixing IT "issues."

BACKGROUND

CURRENTLY THE DESKTOP SUPPORT TEAM PROVIDES DAY-TO-DAY COMPUTER SUPPORT FOR OIT FOR OVER 400 DESKTOPS, LAPTOPS, AND MOBILE COMPUTERS DEPLOYED 3 PRIMARY LOCATIONS FOR OIT. DUE TO LACK OF SUFFICIENT DSS STAFF TO MEET THE NEEDS OF SUPPORTING THE LARGE NUMBER OF PCS AND PERIPHERALS OIT DSS MUST USE CONTRACT WORK TO CLOSE THIS GAP IN SUPPORT CAPABILITY. 

PURPOSE

NEED HIGH QUALITY END-USER IT SUPPORT, WHICH INCLUDES THE INSTALLATION, OPERATION AND MAINTENANCE OF IT USER DESKTOP HARDWARE AND SOFTWARE. 

SCOPE

THE VENDOR SHALL BE RESPONSIBLE FOR PROVIDING QUALIFIED CANDIDATES TO:

• Provide technical assistance for user questions/issues on  Windows 7 and Microsoft Office 2003 and 2010
• Resolve computer problems (break/fix)
• Image computers 
• Install and perform minor repairs to computers and peripheral equipment
• Set up equipment for employee use
• Maintain records of daily hardware installations
• Perform DoD wipe of surplus equipment
• Update/create documentation and processes

Required Skills Required Experience

• In-depth knowledge of web standards and best practices (development and support)
• Strong analytic skills and the ability to multi-task.
• Excellent oral and written communication skills with the ability to understand others and clearly express thoughts.
• Ability to produce high quality work deliverables with high attention to detail.
• Ability to effectively work in a team environment.
• Ability to adapt quickly to fast-paced changing environment and priorities
• Ability to manage multiple concurrent objectives, projects, or activities
• Self-motivated, resourceful, independent and eager to learn new technologies