Smartronix, Inc., is an information technology and engineering solutions provider specializing in Cloud Computing, Cyber Security, Health IT, Network Operations, and Mission-Focused Engineering. Smartronix has unparalleled expertise providing advanced technology solutions worldwide to the Department of Defense (DoD), Federal, State and local Governments, as well as to Fortune 1000 commercial clients. Smartronix is an Amazon Web Services (AWS) Premier Partner and a Gold Microsoft Hosting partner. Currently, we are seeking an IT professional to fill the roll of a Project Support Specialist, Jr.
Responsibilities include:
- Maintain and administer the SIPR/Security programs while continuously maintaining inspection readiness.
- Maintain Outlook distro lists
- Administer access and maintain SharePoint site.
- Maintain access and management of Share Drive site.
- Administration of a robust VTC program in multiple Departments. Maintain fully operational VTC’s in conference rooms. Potential for working a classified VTC in the SIPR room in the future.
- Troubleshooting support for printers, scanners, fax, toner, TV’s, etc.
- NMCI technical point of contact for personnel. Responsible for providing input for tech refreshes as scheduled.
- Maintain a master database of PMA controlled property, computers, phones, etc. Submit trouble tickets as needed for customers.
- Responsible for mapping new personnel to networks, i.e. printers, scanners. Troubleshooting/resolving issues for existing personnel when needed.
- Responsible for filling out requisite paperwork and submitting to the SAAR-N and DFC branches, for personnel needing DoD network access, NMCI accounts and computers issued.
- Responsible for facilitating optimal work environment for folks as they are located within the PMA or if they move to a new location.
- Must provide support moving phone lines, setting up VM, sending trouble tickets, etc.
- Maintain data-base of assets and provide information to the COR’s for upload into the WAWF.
- Admin of the entire KM program to include the automated routing/warehousing/maintenance of correspondence in the IDE.
Required Skills
- Two + years of IT experience is required
- Must have strong Windows OS experience
- Must be familiar with VTC technology
- Must have strong communication skills
- Must have strong customer service skills
- Must be familiar with NMCI PoC/ACTR roles & responsibilities
- YOU MUST ALREADY HAVE A DOD SECRET CLEARANCE at the time of application to qualify for this position.
Required Experience