ABOUT IPSOS

Ipsos is the world’s third largest market research company, present in 90 markets and employing more than 18,000 people. Our passionately curious research professionals, analysts and scientists have built unique multi-specialist capabilities that provide true understanding and powerful insights into the actions, opinions and motivations of citizens, consumers, patients, customers or employees. We serve more than 5000 clients across the world with 75 business solutions.

Founded in France in 1975, Ipsos is listed on the Euronext Paris since July 1st, 1999. The company is part of the SBF 120 and the Mid-60 index and is eligible for the Deferred Settlement Service (SRD). ISIN code FR0000073298, Reuters ISOS.PA, Bloomberg IPS:FP www.ipsos.com

SENIOR VICE PRESIDENT, CUSTOMER EXPERIENCE

This person will be responsible for driving and managing a significant revenue stream, through new business development and managing/growing existing client relationships.   We expect someone to have a proven sales track record, be a thought leader in the field and to have a strong presence in the marketplace. We are looking for someone who builds relationships and is comfortable operating at C-suite level.

Through their leadership and management structure, you will also support account leads to grow their existing accounts and develop potential new accounts.  Additionally, you will enable team members to design and deliver business impactful, major new and existing programs.  As a leader on the team, working closely with the other members of the leadership team, you will be responsible for career development and talent management, enabling team members at all levels to deliver on their full potential.   The individual will be measured against financial performance (sales and profitability), as well as key people and client metrics.

This is a great opportunity to join a successful team in an area of global strategic importance to the Ipsos business.   We are looking for an ambitious, dynamic, entrepreneurial colleague, who can make a real difference to our business and be an inspirational role model to our team.

KEY AREAS OF RESPONSIBILITY:

• Design and implement commercial strategy/plan, ensuring financial performance delivered in line with budget requirements
• Lead and drive new business development; entire sales cycle from opportunity identification and prospecting to deal close.
• Recommend and implement strategy for retaining and developing existing accounts in sector
• Create supportive relationships with relevant colleagues (including technical/implementation and research/client service teams), ensuring all delivering to clients’ business objectives
• Cultivate outstanding client relationships with business leaders, to establish trusted advisor status and uncover new budget opportunities, by demonstrating leadership, adding strategic value and connecting on a personal level
• Ensure ongoing programs deliver value and are activated within our clients’ businesses
• Management and development of team; empowering and motivating them to deliver at their best
• Contribute as a senior leader in the US Customer Experience team, supporting Service Line Leader to drive the overall success of the business
• Support development and delivery of CX Thought Leadership and Marcomms plans, including likes of contributing Thought Leadership articles, presenting at internal and external events and similar

Required Skills:

• MBA, Masters, or Ph.D. in marketing, business, or similar field preferred
• Experience in senior CX SaaS and/or consultancy organizations
• Minimum 10 years’ professional experience, with strong evidence of success in:
• New business development, including identifying strategic opportunities in major accounts and closing complex CX (combined) research, advisory and technology solution sales
• Client relationship management, including at C-suite
• Building and leading teams
• Ambitious/driven
• Passion for CX space
• Leadership and ‘one-team’ ethos

IPSOS’ COMMITMENT TO DIVERSITY & INCLUSION

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do. 

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and allowing employees from all walks of life to flourish.  Ipsos encourages our employees to act in a respectful and responsible manner, in line with codes of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.

Ipsos is An Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability. 

Required Skills Required Experience

• Strong verbal and written communication skills, including public presentation development and delivery is required.
• Strong analytic and computer skills, including GIS, Excel, Word, and Powerpoint.
• Strong graphic sense including skills in Adobe Creative Suite.