Wilson & Company, Inc., Engineers & Architects, a national multi-disciplined surveying, and Civil engineering firm, seeks a full time IT Support Technician for their Albuquerque, NM Office.  The ideal candidate will be self-motivated with strong communication skills, organized and able to work in a team environment.  The desired candidate will have experience with Windows 10 as well as experience with identifying, researching, and resolving technical issues related to desktops, LAN/WAN connectivity with TCP/IP, and Active Directory.  The position requires a minimum of two to five years of experience. 

Required Skills

• 2-5 years of experience supporting Windows 7/10 desktop/laptop PC’s
• Experience troubleshooting computer hardware/software issues
• Installation of software and patches on computers as well as system imaging
• Excellent problem-solving skills and analytical ability
• Experience troubleshooting network, software, printing problems in a Windows client/server environment
• Experience utilizing Remote Desktop tools
• Hands on workstation support is required; willingness to report to the office on a regular schedule
• Mobile platform support (iPhones, Android, and tablets)
• Help Desk Support tier I and II
• Open support tickets working toward resolution, escalating to next level of support as needed
• Experience with Office 365 and Teams
• Active Directory, DNS, DHCP Support
• CADD application support desirable
• Ability to work in a team environment or independently as needed
• Must be able to think and adapt quickly as business needs change
• Excellent communication skills (verbal and written)
• Supporting staff while developing and maintaining high quality relationships with users
• Highly energetic with the desire for career development through company goals and training

Required Experience

• Experience with Office 365 and Microsoft Teams
• Active Directory, DNS, DHCP support
• CADD application support helpful but not required

SPECIAL CONDITIONS OF EMPLOYMENT:

• Participation in a 24/7 on call support rotation
• Occasional travel may be required
• Ability to lift up to 50 lbs

ABOUT US:

Wilson & Company is a comprehensive project service firm with a very productive and rewarding history.  Higher Relationships makes us a great company.  “Ownership”, “Collaboration”, “Discipline”, “Intensity”, and “Solutions” define the qualities of Higher Relationships.  Wilson & Company stands out from the competition through our commitment to you.  We achieve success through shared ownership of the challenges, expectations, and missions of our common goals.  We strive to provide the best possible tools, technology, and support to help you become a more dynamic professional.  The Company looks to you to develop and expand our knowledge of industries and clients.  We take each relationship to the next level and look forward to building a prosperous future.  We provide multidisciplinary engineering, architecture, surveying, mapping, environmental, and planning firm employing staff throughout 19 offices in 11 states.  The firm was founded in 1932 and provides services to a diverse client base including federal and municipal governments, public transportation agencies, railroad companies, industrial and commercial corporations, private developers, and energy.

TO APPLY: Please visit the “Careers” area of our website to upload your resume.  https://wilsonco-careers.silkroad.com/

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background screening.

• 2-5 years of experience supporting Windows 7/10 desktop/laptop PC’s
• Experience troubleshooting computer hardware/software issues
• Installation of software and patches on computers as well as system imaging
• Excellent problem-solving skills and analytical ability
• Experience troubleshooting network, software, printing problems in a Windows client/server environment
• Experience utilizing Remote Desktop tools
• Hands on workstation support is required; willingness to report to the office on a regular schedule
• Mobile platform support (iPhones, Android, and tablets)
• Help Desk Support tier I and II
• Open support tickets working toward resolution, escalating to next level of support as needed
• Experience with Office 365 and Teams
• Active Directory, DNS, DHCP Support
• CADD application support desirable
• Ability to work in a team environment or independently as needed
• Must be able to think and adapt quickly as business needs change
• Excellent communication skills (verbal and written)
• Supporting staff while developing and maintaining high quality relationships with users
• Highly energetic with the desire for career development through company goals and training