CTDI is a large scale logistics repair and engineering company that services the country’s largest telecommunications and cable providers.  CTDI has over 9,000 FT US Employees in over 58 world class US Operations. CTDI also has a global footprint with more than 17,500 employees worldwide. 

The Operations Program Manager will work within the operation to oversee the execution of plans and processes to achieve and exceed KPI goals.   They will work with the Customer Program Manager to measure and drive the performance of an assigned customer program – this not only includes key performance metrics but also production, quality, customer communication, and attaining the necessary technical support to ensure the success of the program.   

The Operations Program Manager will be the boots on the ground to ensure customer accolades are met.  Experience in the mobile device industry is preferred.

KEY RESPONSIBILITIES:

• Be one of the primary point of contacts for the local customer on operational and performance success and issues.
• Monitor production performance to customer requirements and expectations.
• Issue regular reports on operational performance to both internal and external stakeholders.
• Anticipate and troubleshoot production issues to mitigate customer escalation.  
• Coordinate work of various functional groups such as: operations, IT, quality and billing.
• Manage inventory levels to ensure timely order fulfillment.
• Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
• Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.

OTHER FUNCTIONS/RESPONSIBILITIES:

• Other duties as assigned

Required Skills

REQUIRED SKILLS

• Must be an organized, detail oriented and self-motivated individual
• Strong analytical, problem solving and decision making skills
• Expert with Excel particularly with Pivot tables, macros.
• Excellent communication and interpersonal skills.
• Have the ability to work both independently and as part of team.
• Flexibility to travel is required.

Required Experience

REQUIRED EXPERIENCE

• S. Degree in Business, Project Management, Supply Chain or related discipline is required.
• 3-5 years Program, Project, or Operations Management experience in a fast-paced operation.
• Experience working in a distribution or consumer electronic/mobile repair operation.
• Proficiency in MSOffice (Word, Excel, Power Point, Access and Project), report preparation and data analysis.
• Academic or Professional Background in Electrical Engineering is a big plus.
• Previous experience with quality systems a plus.
• Experience in the mobile device repair industry is strongly preferred.

Apply today to join our dynamic team!  CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years.  Come put our successful history behind your career!

EOE, Gender/Minority/Veterans/Disabled

CTDI does not accept unsolicited employment agency / recruiter resumes. Please do not forward unsolicited resumes to our website, to our HR Department or to any CTDI employee. CTDI will not pay fees to any third party agency or firm without a signed fee agreement or to any firm who was not issued a search assignment from CTDI's HR Department. CTDI will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered.

REQUIRED SKILLS

• Must be an organized, detail oriented and self-motivated individual
• Strong analytical, problem solving and decision making skills
• Expert with Excel particularly with Pivot tables, macros.
• Excellent communication and interpersonal skills.
• Have the ability to work both independently and as part of team.
• Flexibility to travel is required.