Customer Service Specialist, part-time
********Hours - 20hours/week. Schedule - hours will be between 9:00am and 5:00pm. NO evenings, NO weekendsThis job has a potential to be performed remotely AFTER training which will take place in Columbia, MD.Window Genie is the largest residential window cleaning company in the USA. We are a Neighborly company, the largest home services franchise company in the World. Our services include window cleaning, pressure washing, gutter cleaning, holiday lighting, and window tinting. We are new in this area and have ambitious plans to grow and provide exceptional services to our customers. We live by our Code of Values every day and believe in a positive culture with continuous training and development.
Come join us and have some fun in the process!
Are you looking for a part-time opportunity? What you'll be doing:
Manage incoming calls and customer service inquiries
Scheduling and confirming service calls
Communicating with customers via phone and email while building sustainable relationships and trust
Respond to emails from customers, clients, and other team members in a professional and timely manner
Assist our service professionals with logistics and provide support to ensure their success
Handle customer complaints/needs, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Documenting and keeping records of customer interactions/email information in our system according to standard operating procedures.
Uphold the security and confidentiality of documents and data within area of responsibility
Follow communication procedures, guidelines and policies
What we are looking from you:
Communication skills
Computer keyboarding skills
Self-motivated and eager to learn and lead
Able to handle stressful situations appropriately
Able to follow established systems and standard operating procedures
Ability to multi-task, prioritize, and manage time effectively
Find creative problem solving and critical thinking to be fulfilling and a welcomed challenge
Adapt quickly to changing priorities and customer needs
Punctual and reliable
We are looking forward to hearing from you!
<p class="disclaimer"><span style="font-size: 8pt;">*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Window Genie® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.</span></p>