Window Genie is a nationally ranked home service franchise dedicated to improving the look and value of homes in your community through various services such as window cleaning, window tinting, pressure washing, gutter cleaning, and more.

As a Customer Service Representative, you are a key team member in upholding our commitment to customer satisfaction and professionalism. You are responsible for working with customers on the phone and scheduling appointments with new and existing customers.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

Coordinate delays in schedule with customers and service technicians

Speak with customers about additional services

Manage all incoming and outgoing phone calls

Schedule all jobs, callbacks, and onsite estimates.

Enter all data into the point of sale system, including estimates, invoices, and refunds.

Perform light marketing such as email and text blasts, robocalls, and social media updates as needed.

Assist owner in all customer-facing aspects of the business including preparing any estimates not completed on-site and forwarding to the customer, as well as preparing and responding to customer emails and managing owner’s email.

Job Requirements:

Prior experience for a home service provider is a plus

Minimum two years admin experience

Strong written and verbal communication skills

Detail-oriented with strong data entry skills

Professional appearance and personality

Team player who can work independently

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

Notice

FOR Franchising LLC is the franchisor of the Window Genie® franchised system. Each Window Genie® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, FOR Franchising LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. FOR Franchising LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Window Genie® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither FOR Franchising LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. FOR Franchising LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.