Benefits/Perks

Competitive, biweekly pay.

Retirement Plan (401K)

Major Medical Insurance

Dental/Vision Insurance

Colonial Life Insurance Policies

Paid time off.

Paid Holidays.

Family culture.

Full time with pre-set appointments, company vehicle, phone and gas

Company Overview Window World is the largest exterior re-modeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices. Join the Moran family and their team to help create a lifelong exterior remodeling experience. The Moran family and their group of seven Window World locations offers you a family culture where you will feel right at home. Get training and ongoing support to help you grow and love your job.

Job Summary

Window World seeks energetic individual to fill role of Service Technician for replacement windows and entry doors. Window World Service Technicians (STs) will work with our office team and past customers in a variety of tasks. Day-to-day, STs will troubleshoot product and service issues across departments by visiting customers homes and determining the cause of the problem; selecting and expediting the best solution, and following up to ensure a resolution and customer understanding. STs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.

Responsibilities:

Accurate measuring of windows, bays, bows, patio doors, entry doors and storm doors

Replace Sashes/Product Parts as needed at customers homes

Maintain strong knowledge of products, policies, and services of the organization.

Neatly and accurately fill out required paperwork

Follow standard operating procedures.

Other duties, as assigned by General Manager.

Qualifications

Strong work ethic and detail-oriented.

Previous experience in replacement window and door installation preferred

Knowledge of products, installation techniques and installation

Valid Drivers License

Excellent customer service skills including active listening, critical thinking, and desire to resolve customer concerns.

Effective written and verbal communication skills.

Positive, upbeat attitude and ability to work on a team.