Our company continues to grow so we are currently seeking additional work from home agents in the Knoxville, Chattanoga and Cleveland Tennessee areas who will handle inbound or outbound calls. We have found that people from the Tennessee area share our same values, have a strong work ethic and place a higher premium on spending quality time with their friends and family so that is why we want people from your hometown to join our growing team.
Our reps handle calls from multiple clients, helping them enroll students in institutions of higher learning, securing appointments for nationally known and trusted home improvement companies, or signing up new drivers for ride share services. As a part of our team you may work on a single or multiple programs during a typical work day. Our agents assist with the following projects:
Capture additional information from the prospective student
Warm transfer prospects to various clients
Assist with employment applications and the prequalification process
Using multiple scripts and rebuttals to overcome rejections
Meeting company metrics and sales targets
Participate in company contests and other programs based around quality work- not impossible quotas
To be a great fit for the job, you must also meet these requirements:
Value the opportunity to set the schedule you work out with your manager that matches your and our clients' needs
Have strong listening skills, professional telephone manner and ability to deal tactfully with callers in a fast paced call center environment
Comfortable with and driven to meet and exceed goals and metrics as it relates to performance and quality of work
Receptive to and quick to implement constructive feedback and a strong desire to continuously improve
Able to multi-task: talking on the phone while on the computer for long periods of time
Have above average computer and typing skills; 35 WPM minimum keyboarding required
A team player that works well with your coworkers and enjoys helping people succeed
Starting at $10.00 per hour after completing the 30 day onboarding period
All employees earn Paid Time Off (PTO) after 90 days of employment, regardless of full-time or part-time status .
Paid training- online/virtual training
Blue Cross Blue Shield health insurance benefits available with the company contributing to the plan
401(k) plan with employer matching incentive
A resident of Georgia, Illinois, Indiana, Florida, Louisiana or Tennessee
Positions available for full-time (35-40 hrs/wk) and part-time (20-29 hrs/wk)
Able to commit to a set weekly schedule. Available hours are: 8:00 am - 9:00 pm EST on Monday- Saturday and 12:00 pm -- 8:00 pm EST on Sunday
Important Home Office and Computer Requirements:
As a representative, you will log into our dialing system from your home using your own computer and Internet connection. You don’t need to use your own phone for this job. You MUST meet all of these requirements or your computer will not work with our dialing system.
High speed and wired internet connection only - wireless/Wi-Fi NOT accepted. Your computer must plug directly into the modem in order to work with our phone system.
Your computer must have at least 4 GB of RAM; 2GHz processor
If hired you will need to download MS Office or OpenOffice and have Google Chrome, Firefox or Safari browsers installed (Technical help is available if needed to assist with free downloads).
A phone headset will be provided.
This is an exciting opportunity to work with an established Fortune 5000 advertising company from the comfort of your own home office with flexible hours! Several of our team members have recently been promoted to management positions within the organization and as a result, we are now hiring multiple part-time and full-time employees in our virtual call center.
Sound too good to be true? Of course not. Working from home is becoming more and more common in the corporate landscape. We have modeled our company after other work from home call centers operated by Apple and JetBlue. We realize that making it to the office isn’t practical or realistic for everyone. We also believe that by giving our employees the opportunity to work from home, we are rewarded tenfold. We have been in business now for over 6 years and work with major corporations to be an extension of their call centers. We are A rated with the Better Business Bureau and have over 150 employees. Our company is owned and managed by a very successful advertising company called BirdDog Media. We are a family environment and take a lot of pride in what we do.
If you are excited about this opportunity, we want to hear from you! Applying is quick and easy - click below to get started now. Please fill out this application from the home computer that you would use if you were hired for this position.
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