Wireless Sales Consultant
Wireless Zone®, A Verizon Wireless Premium Retailer is the nation's largest wireless retail franchise with over 400 stores and growing. We are looking for a high-energy, reliable individual with outstanding customer service skills to sell Verizon Wireless cellular service. If you're outgoing with amazing energy. You love to talk about cool technology. Well, we have the job for you. As a Wireless Sales Representative, you'll get to know our communication technology inside and out. And you'll be the one everyone else looks to when it comes to what's next in wireless and wired technology solutions. It's good to be the expert. We offer:
Competitive pay (base plus commission)
Benefits (After 90 days): paid time off, medical/dental and more!
On-going training on the latest technology
A fun, fast paced work environment
A growing company with lots of opportunity for growth
Discounted Verizon Service
0% Interest payroll advances
Flexible hours
Primarily Monday - Friday 9:30AM to 5:30PM
Job Description
Vital role that includes managing customer relations, customer accounts, and sales. Promotes store via customer/community outreach and store events. Candidate should be comfortable talking on the phone, possess critical thinking and problem solving skills, and be able to work independently and as part of a team. Meet all sales objectives. Maintain strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provides efficient, courteous customer service and assistance in all aspects of product offerings and services.
Core Responsibilities
Achieves or exceeds sales targets while interacting with new and existing customers via telephone and selling Company products and services.
Demonstrates consultative sales techniques by using probing questions, clarifying needs, overcoming objections and providing solutions that fits the needs of the customer.
Offers assistance to customers for non-sales-related calls to the best of ability and seeks to transition it to a sale.
Educates customers on the Company products, services and experience leveraging job aids and support materials as needed.
Establishes rapport and promotes relationships by providing a unique positive experience for each customer through personalizing sales interaction.
Consistently demonstrates professionalism and integrity with a warm and friendly demeanor to customers and teammates.
Exercises sound judgment within the scope of empowerment and acts in the best interest of both the customer and company.
Demonstrates proficient use of soft skills, including active listening, problem solving and responding appropriately.
Maintains expected performance levels in a dynamic and highly competitive environment.
Articulates the Company's competitive advantage while advocating for our products, services and packages.
Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a great customer experience.
Navigates between multiple screens, databases and complex data entry applications to accurately and quickly capture required information to complete a sale.
Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
Consistently follows critical sales processes to ensure a great customer experience.
Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse.
Regular, consistent and punctual attendance.
Other duties and responsibilities as assigned.
Using competitive spirit to meet and exceed assigned sales goals
Staying up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, etc.
Understanding customers' needs and helping them discover how our products meet those needs
Multi-tasking in a fast paced team environment
Educating and engaging customers through product demonstrations
Interacting with customers and providing prompt and courteous customer service to all customers in person, via phone or written note
Position may be commissioned and quota based
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Desired Qualifications:
1-3 years retail/customer facing/sales experience preferred.
Sales and/or call center experience preferred
Positive attitude
Driven for success
Comfortable with basic computer functions
Basic knowledge of Microsoft Office Suite and Excel
Education
High School Diploma / GED
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Wireless Zone or Verizon Corporate.