Job Description

JOIN A DYNAMIC MULTIMEDIA PUBLISHING HOUSE, WORK FROM OUR BEAUTIFUL WEST VILLAGE OFFICE, AND BECOME PART OF AN INNOVATIVE COMPANY WITH A PROFOUND MISSION.

Wisdom Publications is seeking a highly-skilled Office & Customer Support Agent to join our team. This individual will be responsible for answering calls and managing our online customer service platform. They’ll provide product information, troubleshoot technical issues with our website, and help the customer by being informative, empathetic, and eager to quickly solve problems. They’ll also be the caretaker of our West Village office space.

WHO WE ARE

Wisdom’s mission is simple, but profound: to support the flourishing of Buddhist thought and practice. For 35 years, we have published teachings from some of the greatest minds in Buddhism, including His Holiness the Dalai Lama. We publish not only books but also online courses, a free magazine, a podcast, and other content as well. We also have a membership platform, the Wisdom Experience, and host live events at our New York space.

WHO YOU ARE

• Living in New York City, or able and willing to commute there on a daily basis.

• Someone who gets true joy and satisfaction from helping people.

• Exceptionally organized.

• Extremely responsible and dependable.

• Someone who loves to dig into the details, investigate mysteries, and solve problems.

• A quick and studious learner. You love taking notes and creating and maintaining process documents.

• Someone who loves improving systems and taking care of all the little details that make an office run smoothly.

• Very proactive.

• Deeply conscientious and caring.

• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.

• Eager to learn the correct language and behavior required for interacting respectfully with monastics and other VIPs.

• Enthusiastic about becoming an expert on how our website works, so you can best assist customers.

REQUIRED SKILLS

• 3+ years of experience in customer service is desirable

• Bachelor’s degree

• Excellent at communicating over the phone and handling phone systems

• Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts

• Excellent time management and prioritization skills

• Ability to answer the phone, listen actively, relay information, and type basic information simultaneously

• Customer-focused for positive customer experience and resolution

RESPONSIBILITIES

• Care and maintenance of the office space. Includes processing mail (sorting incoming mail, sending outgoing mail, including trips to post office/UPS/etc.), keeping the kitchen clean and tidy, welcoming visitors and making them feel at home, light cleaning, managing any required maintenance.

• As the face of our office, you’ll be the main contact point for both contractors and visitors.

• Will involve walking up and down stairs and lifting and carrying objects (e.g. chairs).

• Monitor and care for a sizable office space.

• Memorize, recall, or research answers quickly.

• Learn and follow all customer service procedures and policies.

• Record, organize, and file customer interactions and profile/account changes.

• Address returns, refunds, and shipping tracking numbers.

• Occasional evening and weekend events where you will serve as a host for our special guests and attendees, including but not limited to managing administrative details related to the event and greeting attendees.

BENEFITS

• 401k

• Paid Time Off and 11 Paid Annual Holidays

• Sick Time

• Medical Insurance

• Dental Insurance

• Courtesy Basic Life Insurance and Long Term Disability

• Flexible Spending Account

DETAILS

• Starting date: immediately

• Full-time (9-5)

• Onsite only (New York City)

Company Description

Welcome! Wisdom Publications is the leading publisher of books and online courses on contemporary and classic Buddhism, mindfulness, and meditation. We’re also the premier membership platform for Buddhists, having launched the Wisdom Experience in 2019 and now providing hundreds of hours of video and thousands of pages of books for our members to read online. Additionally, we publish the Wisdom Podcast and the Wisdom Journal. Wisdom is a 501(c)3 nonprofit charitable organization dedicated to cultivating writers and teachers the world over, advancing critical scholarship, preserving and sharing the literary culture of various contemplative traditions, and helping people find and engage with the teachers, teachings, and practices for a wise and compassionate life.