Job Description

Payment Operations Specialists play a crucial role in supporting the Payment Operations Organization reach its vision - seamless flow of customer funds. By ensuring high level execution of the daily responsibilities and consistently supporting Payment Operations in reaching the SLA’s, Payment Operations Specialists help our customers receive their funds faster 24/7 globally. The role gives a unique opportunity to learn how different currencies function, and impact customers on a global scale. The core ownership lies within daily tasks and responsibilities and the impact is well-defined, clear and largely shared collectively with the team.

• Maintaining consistent and high-level execution of daily tasks related to payment processing;
• Supporting your team by reaching your role set SLAs and KPIs which in turn contribute to the team by meeting team's main performance metrics and SLAs;
• Detecting and escalating domain-related problems and complex issues to Regional Payment Operations teams, ensuring timely and relevant communication with stakeholders;
• Following operational procedures and keeping track of critical updates.

Qualifications

• You are fluent in both Japanese and English - the primary language of this role is Japanese
• You’re accurate and pay attention to detail
• You’re meticulous and accurate in your task execution
• You’re SLA driven and are motivated to hit team and personal metrics
• You place customers first and you make no compromise on this
• You’re a clear and honest communicator and able to articulate potential improvements
• You’re comfortable with feedback and being part of a team where ideas are shared and openness is valued
• You’re proactive and collaborative
• You’re flexible with your working hours. We aim to help our global customers any time they need it, occasionally during weekends and holidays
• Must already be legally authorized to work in the US, we cannot support Visas for this role

Additional Information

• This is a hybrid position located in Austin, Texas (must live in the Austin area and be able to commute to the office on a weekly basis)
• Salary for this role is $26.50 + 5% language differential (for a total hourly pay of $27.83)
• Click here to learn more about the benefits that we offer at Wise

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For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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