Job Description

BUILD YOUR CAREER WITH WISENBAKER!

Wisenbaker Builder Services is one of the largest flooring, cabinet, countertop, and window covering manufacturing and installation companies in the nation. We currently service the following Texas housing markets: HOUSTON, DALLAS-FT WORTH, AUSTIN, SAN ANTONIO. We have offices in ASIA to support our global sourcing activities in addition to stone production operations in BRAZIL. Our focus is on the residential home building industry to which we bring a full complement of products and programs. In addition, we provide support to the building industry through our company-owned and operated Design Studios.

CUSTOMER RELATIONS SPECIALIST JOB PURPOSE

To act as the internal customer service point of contact for one or more existing accounts. This individual should be able to multi-task while maintaining a professional, positive attitude in this deadline driven environment. This individual will work closely with the Order Processing Specialist, builders and internal departments.

PRIMARY DUTIES & RESPONSIBILITIES

• The Client Relationship Specialist should refer to their account process sheet(s) daily and stay up-to-date with any changes made through our Implementations department.
• The CRS should be the direct point of contact internally and externally to promote lasting relationships.
• The CRS must verify all final selections and change orders for all internal orders and communication of all scheduling.
• Confirm products are ordered and lead-times are met
• Handle status inquiries and follow up on all requests by customers
• Manage Need PO List
• Schedule inspections with homeowners, assessing routine warranty claims, and following all service requests through to completion.
• Develop Customer Relationships
  • Be able to handle all concerns and complaints to 100% satisfaction or elevate to appropriate corresponding departments
  • Be professional and provide a positive attitude at all times
  • Should have proper phone and email etiquette.
  • Attend builder meetings if the opportunity presents itself.
• Perform general administration tasks
  • Email, document preparation, phone, filing
• The CRS should attend meetings which include:
  • Model Home Meetings
  • Internal-Account meetings
• Stay up to date with product knowledge.
• Cross-trained on Order Processing Specialist Role
• Have a working knowledge of:
  • How to run the builder’s software applications efficiently.
  • Enter phone, fax or email orders into database management system

QUALIFICATIONS & REQUIRED SKILLS

Qualifications include:

• High School Diploma or equivalent required
• College Degree Preferred
• 1-2 years Customer Service Experience Preferred
• Excellent verbal, written communication and listening skills
• Ability to pay close attention to detail
• Must work efficiently and effectively both independently and as a team
• Good time management skills
• Ability to operate well under the pressure of a deadline
• Possess problem solving and analytical skills
• Comfortable performing basic math calculations
• Computer proficiency in Windows and Microsoft Applications

WORKING CONDITIONS

• Cubicle Environment
• Prolonged sitting and repetitive motions performed answering phone and working on computer
• Full time position

OUR BENEFITS:

• Health, Dental, Vision, and life insurance options
• 401K retirement savings plan
• Paid Time Off
• Holiday Pay
• And more!