Job Description

Wisper ISP is a leading wireless Internet provider with offices located in Illinois and Missouri. At Wisper we believe in building leaders within all levels of our company. Wisper is growing at a rapid pace. We are looking for employees that exemplify our core values. If you love doing all you can for the customer, want to grow by collaborating with your co-workers, don't stop until you have found that perfect solution, love learning and are just an all around great person, we want you on our team!

We are seeking a full-time exemptNetwork Administrator Tier 1 to join our Network Operations Centerteam.In this role, the employee will be responsible for 24/7 monitoring ofthe network as well as 24/7 troubleshooting and resolvingnetwork and access point issues. The Network Admin Tier 1 willdispatch technicians to tower sites to replace equipment, new networkequipment configurations, change management implementation, andresolve Customer Experience and Support Team escalations.

NETWORK ADMINISTRATOR TIER 1

SHIFT HOURS: Thursday- Monday 8AM to 5PM with evening on-call rotation as needed

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• Quickly diagnose, prioritize, and troubleshoot internal/external network issues,primarily at the Access Layer of Wisper's Network
• Frontline response for Wisper's network monitoring platforms and outage recoverydispatch and coordination processes
• Resolve issues escalated by Customer Experience and Support Teams
• Work with peers to identify and resolve issues within the network
• Documentation and keeping all tickets/tower data up to date
• Equipment configuration and setup
• Change management implementation
• Participate in a regularly scheduled after-hours / weekend on-call rotation
• Comply with the Wisper Core Values
• Work with NOC Manager to ensure the NOC team is adhering to improvingprocesses
• Other related duties as directed

REQUIREMENTS FOR POSITION

• High school diploma or equivalent
• Basic understanding of Layer 2/3 Networking principles
• 1 year of operational support of wireless network or GPON equipment
• Adaptable to fast-paced, high-change environment
• Be able to communicate effectively via phone, email, and message systems
• Must demonstrate personal accountability; be punctual for appointments and meetings
• Regular and predictable attendance required

DESIRED SKILLS & COMPETENCIES

• Prioritize customer satisfaction with a focus ondelivering sustained high service levels
• Strong problem-solving skills, critical thinking,excellent analytical ability
• WISP experience preferred
• Experience with Mikrotik RouterOS
• Experience with Cambium and Ubiquiti PTPand PTMP wireless networking products
• GPON experience
• Wireless certifications
• Entry-level Networking certifications
• Above-average organizational skills
• Ability to work well under pressure alongsidemultiple departments
• Ability to maintain confidential information

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

• Fast-paced, environment with multiple changes to schedules and fluctuating priorities
• Work is primarily performed indoors, at a desk
• Must pass a background check & drug screen

PHYSICAL REQUIREMENTS: Light: Lifting 0-10 lbs. X-MODERATE: LIFTING 0-25 LBS. Heavy: Lifting 25+ lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations that do not cause an undue hardship on the company may be made to enable individuals with disabilities to perform this job, as long as that would not hinder or prevent performance of duties, or be a safety concern.

L - Standing G - Sitting L - Walking L - Kneeling L - Bending/Stooping L - Reaching above/below waist L - Pushing/pulling movements 0 - Climbing stairs/ladders

L - Lifting 0 - Taste/smell G - Keyboard L - Color/Depth Perception G - Fine hand & finger movements 0 - Operate motor vehicle 0 - Operate various Equipment

DISCLAIMER: We are an Equal Opportunity Employer for any employee or applicant, irrespective of race, color, religion, sex, age, marital status, sexual orientation, gender identity, genetic information, national origin, veteran status, disability orany other legally protected characteristic. All employees must be authorized to work in the United States. We are a drug-free work environment. Employment with the Company is contingent on the successful completion of a drug test, referencecheck, and MVR check (when applicable).

DISCLAIMER: This is not an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that different tasks be performed as assigned.

JOB POSTED BY APPLICANTPRO