Job Description

Wisper ISP is a leading wireless Internet provider with offices located in Illinois & Missouri. At Wisper we believe in building leaders within all levels of our company. Wisper is growing at a rapid pace. We are looking for employees that exemplify our core values. If you love doing all you can for the customer, want to grow by collaborating with your co-workers, don't stop until you have found that perfect solution, love learning and are just an all-around great person, we want you on our team!

CUSTOMER EXPERIENCE REPRESENTATIVE

We are seeking a full-time non-exempt Customer Experience Representative to join our team in our Mascoutah office. In this role you will be voice of Wisper. You will be entrusted with delivering the very best customer experience for our current customers and creating appeal for our potential customers.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• Effectively communicate with customers using phone, email, chat, sms, or in-person
• Follow Billing, Sales and Technical procedures without deviation
• Perform internal sales functions including determining service, selling packages & scheduling jobs
• Basic troubleshooting of customer's internet connection
• Follow proper escalation procedures
• Follow instructions
• Assist customers with billing needs including taking payment, explaining bills, etc.
• Ensure customers have access to online systems (bill pay, email account, etc)
• Perform administrative tasks that support client the customer
• Perform other related duties as required and directed

SCHEDULE: Monday-Friday 8am-8pm, Saturday-Sunday 10am-6:30pm (rotate weekends)

DESIRED SKILLS

• Make customer satisfaction a priority
• 1+ year customer service experience
• Ability to quickly build rapport and credibility
• Comfortable with Microsoft Office and similar software packages
• Adaptable to fast-paced environment & able to prioritize job duties
• Ability to communicate effectively and professionally via phone and in writing

REQUIREMENTS

• High School Diploma or equivalent
• Regular & predictable attendance
• Must pass a background check & drug screen

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

Fast-paced, environment with multiple changes to schedules and fluctuating priorities. Employee works primarily indoors at a desk and on the phone.

Physical Requirements: X-Light: Lifting 0-10 lbs. Moderate: Lifting 0-25 lbs. Heavy: Lifting 25+ lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations that do not cause an undue hardship on the company may be made to enable individuals with disabilities to perform this job, as long as that would not hinder or prevent performance of duties, or be a safety concern.

Key to show % of time requirements necessary to perform essential functions--0%= Zero (O) 1-35%= Little (L) 36-70%= Moderate (M) 71-100%= Great (G)

L-Standing G-Sitting L-Walking L-Kneeling L-Bending/Stooping L-Reaching above/below waist L-Pushing/pulling movements 0-Climbing stairs/ladders L-Lifting 0-Taste/smell G-Keyboard L-Color/Depth Perception G - Fine hand & finger movements 0-Operate motor vehicle 0-Operate various Equipment

DISCLAIMER: We are an Equal Opportunity Employer for any employee or applicant, irrespective of race, color, religion, sex, age, marital status, sexual orientation, gender identity, genetic information, national origin, veteran status, disability or any other legally protected characteristic. All employees must be authorized to work in the United States. We are a drug-free work environment. Employment with the Company is contingent on the successful completion of a drug test, reference check, and MVR check (when applicable). DISCLAIMER: This is not an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that different tasks be performed as assigned.

JOB POSTED BY APPLICANTPRO