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WITH LOVE OREGON, INC.
14555 SW 74th Avenue, Tigard, OR 97224
www.withloveoregon.org
+--------------------------------------+--------------------------------------+ | JOB TITLE | Operations Support | +--------------------------------------+--------------------------------------+ | REPORTS TO | Director of Operations | +--------------------------------------+--------------------------------------+ | SCHEDULE | Part-time, hourly, 15-20 hrs./week, | | | on-site, Monday/Wednesday/Friday, | | | some weekend and evening commitments | | | throughout the year, non-befitted, | | | non-exempt | +--------------------------------------+--------------------------------------+
ORGANIZATIONAL OVERVIEW:
With Love is a local nonprofit established to support foster families as they change the lives of children ages 0-6, by providing resources that nurture dignity, hope and community.
Our goal is to provide safe, clean and quality clothing, gear, books, diapers, and toys to help ease the transition and support children and their foster parents who many times, find out they are receiving a child mere hours before bringing them home. We are a small staff, supported primarily by a large team of volunteers. Together, we care deeply about making With Love a place where everyone feels seen, cherished, valued, and needed.
With Love is proud to be an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our services will be. With Love does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, veteran status, disability status or other applicable characteristics protected by law. Employment is decided on the basis of qualifications, merit and organization need.
POSITION SUMMARY:
The OPERATIONS SUPPORT team member assists With Love’s operations with efficiency and sustainability as we grow to serve an increasing number of foster families. THE IDEAL CANDIDATE FOR THIS ROLE IS A HIGHLY MOTIVATED, SELF-STARTER WITH A SOLUTIONS-FOCUSED MINDSET COMMITTED TO PROJECT COMPLETION AND EXCELLENT CUSTOMER SERVICE. A FLEXIBLE CAN-DO ATTITUDE WILL EXCEL IN THIS FAST-PACED ENVIRONMENT.
This position reports to the Director of Operations and works closely alongside the Programs Supervisor and other support staff. Occasionally this team member will support initiatives directly led by other staff members. Projects and tasks in this role are expected to vary by season and need.
ESSENTIAL JOB FUNCTIONS:
Assist with the coordination, organization and storage of tangible goods within the warehouse & storage spaces while also supporting their effective distribution to foster families
Coordinate directly with foster families receiving services, both on-site and through virtual means with a consistent, positive customer service-centric attitude
Actively assist with receiving donations during drop-off times while engaging with and showing appreciation for the public donating goods
Lead volunteer groups in processing donations and supporting the facility with the most pressing tasks
Work alongside volunteers while supporting and appreciating those who make With Love possible
Support foster family retention events by packing and/or creating event materials, documenting inventory, drafting post event recaps, facilitating post-event surveys and thanking participants & donors
Support other special, seasonal events as needed including Season of Giving and the With Love’s Annual Benefit Dinner
Work collaboratively with Director of Operations, Programs Supervisor and other staff
Maintain a clean facility adhering to COVID-19 policies and procedures; performs various daily janitorial duties, including trash and recycling removal
Cross-train in other areas as needed
Work collaboratively to maintain a harmonious environment; communicate in a professional, constructive, and respectful manner
Effectively and promptly handle questions, concerns, suggestions with patience, kindness and attentiveness; keep Director of Operation abreast of issues
Be the smiling face of With Love
GENERAL ADMINISTRATIVE SUPPORT
Provide excellent, professional customer service at all times
Prepare and maintain comprehensive and accurate records, documentation, reports, and communications
Support, as needed, with content creation for engaging social media, newsletters, and event materials following best practice guidelines & existing policies
Answer incoming emails and phone calls in a polite and professional manner and accurately relay messages
Handle confidential information and sensitive matters in person, over the phone and in writing
Perform other duties as requested, directed, or assigned by the Director of Operations and/or, Programs Supervisor
REQUIRED QUALIFICATIONS
High School Diploma or G.E.D.
Must attend and participate in required With Love training(s)
Self-starter who takes initiative with a persevering attitude
Strong ability to multitask, prioritize, with excellent problem-solving skills; detailed oriented and flexible in a fast-paced environment
Professional demeanor and ability to connect and communicate with a wide range of staff, volunteers, donors, and foster families
Act as a steward of With Love’s resources and mission/vision/values by training, modeling and promoting sustainable behaviors/operations
Experience working with spreadsheet and document software; Google Suite & Microsoft Office
Able to read, write, speak, hear and understand verbal and written English; Spanish speaking a plus
Must pass a criminal background check and have a valid Oregon driver’s license and clean DMV record
Demonstrate commitment to high professional ethical standards and a diverse workplace
DESIRED EXPERIENCE | KNOWLEDGE | ABILITIES
1-2+ years of experience in operations preferred but not required
Previous experience working at a non-profit ideal
Experience working with a small, complex team preferred
Desire to work in a lean, start-up, growth environment that requires urgency and positivity with volunteers, donors and community members; thrives in a fast-paced environment
Effective communication skills, both oral and written, including the ability to interact well with the organization’s community of staff, volunteers, fosters families and guests
Ability to exercise good judgment and manage competing demands; must be able to efficiently handle multiple time-sensitive priorities throughout the work day
WORKING ENVIRONMENT
Work is performed both indoors and outdoors, rain or shine
General schedule is Monday, Wednesday, Friday, 9 am – 4 pm, evenings and weekends, with early morning flexibility as needed
PHYSICAL REQUIREMENTS
Ability to be on your feet for long periods of time; extensive periods of standing and walking
Ability to repeatedly lift and carry objects of 50+ lbs., bend, stoop, kneel, crouch, push and other moderate - strenuous activitiesSALARY
$14/ hour
HOW TO APPLY
Please submit a resume and cover letter through With Love’s online portal https://www.withloveoregon.org/jobs-and-internships.
Professional references will be requested for final candidates. The applications are reviewed on a rolling basis and accepted until the position is filled.