Welcome guests with a smile! You will be accommodating guests at our Bar Harbor Grand Hotel by registering and assigning rooms, issuing room cards, transmitting and receiving messages, answering and transferring calls to the correct department, keeping records of occupied rooms and guests' accounts, making and confirming reservations, giving helpful information on local attractions, and presenting statements to and collecting payments from departing guests. If you have a natural passion for delivering exceptional service, enjoy solving problems, and are comfortable using a computer to check guests in and out this may be the role for you!

Discover a career at our Bar Harbor Grand Hotel as a Front Desk Agent, where warm welcomes and stunning landscapes create memorable experiences for guests.

We are an equal opportunity employer, and we believe that our strength lies in our differences.

You will be working your magic on a full-time seasonal basis from March to November. Your schedule will be 40 hours a week. Weekends, nights, and holidays are a must.

What you may not know is that we also have amazing benefits and perks:

• Start earning PPL (Paid Personal Leave), An employee will earn 1 hour of paid personal leave for every 40 hours worked during the calendar year.
• Teladoc Virtual Care - Talk to a doctor, therapist, or medical expert anywhere you are by phone or video. For only a $25 monthly charge you would have virtual access to care for a wide range or medical conditions and mental health issues. There is a $0 copay and spouse/dependent(s) are eligible to use the service for free.
• Dental Insurance - Our dental plan is amazing. It is a gem. You get up to 4 cleanings a year and so much more. We pay 80% of the cost.
• End of Season Bonus.
• Heating savings program in partnership with Irving and Dead River - save on heating oil and propane.
• Core Values Program – earn points for branded swag!
• Referral Bonus – up to $1,000 per new full-time employee you refer.
• Discounts on hotel stays (our portfolio, and at selected New England Inns & Resorts collection hotels), dining, and spa services.
• Employee Recognition Programs.
• Employee Assistance Program (EAP) – Experienced counseling, free & anonymous.
• Employee Relief Fund – Financial support for unexpected situations. Mostly funded by our awesome teammates!
• Annual Flu Shot Clinic.
• Witham Family Hotels Gala – an annual event that recognizes YOU!

Here are some more details:

Essential Duties:

• Provides exceptional customer service.
• Monitors rates, availability and guest room blocks on a daily basis.
• Ensures balanced accounting functions, including cash banks, A/R, credit card processing and room charges.
• Maintains open and efficient communication with other departments.
• Demonstrates commitment to hotel by professional appearance, respectful communication and integrity.
• Maintains a friendly, cheerful, and courteous demeanor.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Seek assistance/advice from management as needed.

Skills Required:

• Decision making using fair judgement.
• Knowledge of Microsoft Office, including Word, Excel and Outlook.
• Effective communication, written and verbal.

Physical Demands

• Prolonged periods of standing and working at the front desk.
• Must be able to lift up to 30 pounds at times.
• Must be able to work early mornings, late nights and unpredictable hours, including weekends and holidays.

Required Education and Experience

• No specific education required.
• 2 years of hotel experience or similar office experience.

Performance Measurement:
90 Day performance review, annual performance review, attendance, productivity, feedback from others, Guest Response scores, etc.