Job Description

POSITION SUMMARY:

Witt O’Brien’s Government Solutions Group seeks Case Managers who are passionate about facilitating positive change in the lives of people impacted by COVID-19, can connect people to resources and, can get the job done in a respectful and professional manner.

We are actively recruiting Case Managers responsible for supporting a rapidly deployed public sector Emergency Housing Assistance program, a turnkey grant implementation solution that is part of our COVID-19 relief package of technical assistance and support services.

Case Managers serve as the public facing first line of contact with a community’s applicants and are responsible for keeping the Program Manager apprised of emerging application trends.

Case Managers will develop and maintain client facing relationships with applicants, communicate informed guidance to applicants, and provide rigorous grant application review, processing, and record keeping.

POSITION DETAILS:

·       Reports to:                  PROJECT MANAGER

·       Position Location        REMOTE

·       Position Type:             Temporary Full Time

·       FLSA Status:               Non-Exempt

·       Compensation:            Commensurate with experience

ESSENTIAL JOB FUNCTIONS:

The candidate will perform the following essential functions:

·       Intake and review applications for assistance consistent with federal requirements, program policies and procedures

·       Triage technical and application inquiries, identify solutions, and respond in a timely manner to applicants.

·       Respect client dignity and confidentiality at all stages of the application process

·       Maintain and track applications, ensure information accuracy within the data management information system, log new information and document awards.

·       Ensure current and accurate records are available to applicants and jurisdictions

·       Accurately maintain information within the financial tracking system including associated documentation

·       Support accounting functions that track payment to applicants.

·       Prepare regular reports for Program Manager including grant management system dashboard elements and observations from applications.

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Experience and Skill Requirements:

·       Excellent attention to detail

·       Customer service and/or phone intake background

·       Strong written and verbal communication skills

·       Excellent organizational and record-keeping skills

·       Ability to manage multiple projects simultaneously

·       Strong critical-thinking and problem-solving skills

·       Experience and working knowledge of federal grants

·       Embraces a quick pace

·       Comfort speaking with applicants

·       Strong customer service skills

EDUCATION REQUIREMENTS:

Bachelor’s degree required and three years of related work in case management, client intake or similar.

Company Description

Witt O’Brien’s is the leader in crisis and emergency management. We help our clients prepare for, respond to and recover from disaster. Our mission is to make them readyRESILIENT®. Our highly skilled experts protect lives, communities and businesses in both the private and public sectors. We do that with innovative services that combine decades of front-line disaster experience with out-of-the-box thinking, to generate the best outcome for our clients. As the threat of disruption from both man-made and natural disasters increases, our solutions have never been in greater demand. Are you looking for an opportunity to join a team that makes a real difference? Do you want to be part of a collaborative team that protects and strengthens communities and businesses? If you are looking for all these opportunities and more, then Witt O’Brien’s is the right fit for you.