Job Description

WITT O'BRIEN'S POSITION: CUSTOMER SERVICE ASSOCIATE (VESSEL SERVICES)

COMPANY PROFILE

O'Brien's Response Management is a maritime consulting, preparedness and response management firm offering compliance assistance services with the regulatory requirements for vessels trading in U.S. waters. Since 1983, O'Brien's Response Management has been a leader in providing comprehensive OPA 90 services for more than 800 companies totaling 8,000 vessels trading to the U.S. Founded by Jim O'Brien, O'Brien's Response Management remains a foundational division of our parent company, Witt O'Brien's, the leader in crisis and emergency management. We help our clients prepare for, respond to and recover from disaster. Our mission is to make them _ready_RESILIENT.

There is a reason that we are a leader in the vessel services industry. Simply put, it's our people. From Qualified Individual services to vessel response plan compliance, we rely on the leadership, talents, and drive of our employees. Are you interested in becoming a part of our team? If so, take the next step and start building your career with us today.

POSITION SPECIFICATIONS

• REPORTS TO:Thomas Millet
• POSITION LOCATION: Houston, TX
• POSITION TYPE: Full-time Regular
• FLSA CLASSIFICATION: Non-Exempt
• COMPENSATION: Commensurate with experience
• TRAVEL REQUIREMENTS: No travel required

POSITION SUMMARY

We are a growing consulting firm in need of a reliable and talented Customer Service Associate. Your work as an Customer Service Associate will make a real difference as you support the Vessel Services department with various tasks, including responding to customer inquiries, providing quality customer service, and assisting in resolving problems. Your work will directly impact our ability to establish and maintain service relationships with customers, enabling us to successfully initiate and deliver projects and rapidly respond to our clients' compliance needs to keep their vessels operating safely in the US and other key areas around the world.

The ideal candidate will have demonstrated experience supporting activities related to compiling, categorizing, calculating, tabulating, and verifying data. This position requires executive presence, and strong verbal and written communication skills. We are looking for a self-motivated, responsible and confident individual with a commitment to integrity and the ability to prioritize multiple projects, meet deadlines, and work collaboratively with minimal supervision. If this sounds like you, then you have found the right fit in Witt O'Brien's.

Essential Functions

The candidate will perform the following essential functions:

• Responds to phone calls and email requests to update vessel and company information, amend regulatory plans, answer questions regarding current and new services, compliance requirements, port entry requirements, change in ownership, etc.

• Responsible for good customer relationships, timeliness, quality of communications and products for assigned customers, approximately 50 from all over the world.

• Updates plans, information and documentation in the Vessel Pro software; maintains accurate and timely logs of transactions; and updates documents on shared drive.

• Submits plan changes to Quality Control lead for review and approval. Tracks progress of changes and communicates progress status to the client.

• Sends approved plan revisions, new plans, and regulatory approvals to the client.

• Other duties as assigned.

• Maintains records of existing plan status, and proactively performs updates and resubmissions as required to keep plans in compliance.

• Notifies regulatory authorities (Coast Guard, etc.) of changes to plan as required, and follows up for regulatory approvals, all the while communicating progress status to the client as needed.

• Must be able to reference and access regulations and internal guidelines in order to advise clients on their planning requirements. Some examples of required plans are:

  • VRP (Vessel Response Plan)

• CA VCP (California Vessel Contingency Plan)

• PCSOPEP (Panama Canal Ship Board Oil Pollution Emergency Plan)

• SOPEP (Ship Board Oil Pollution Emergency Plan)

• SMPEP (Ship Board Oil Pollution Emergency Plan)

• BWMP (Ballast Water Management Plan)

• BFMP (Biofouling Management Plan)

Preferred Skills and Abilities

The candidate should possess the following:

• Microsoft Office Suite
• Organizational Skills
• Prioritization and Multi-Tasking Skills
• Accuracy and quality
• Follow rules and processes
• Work independently
• Understand cultural differences
• Attention to detail
• Effective communication skills, firm, assertive and professional
• Must be able to learn new terms, vocabulary and industry
• Ability to use critical thinking skills

Education and Experience Requirements

The candidate must possess the following education and experience requirements:

• Degree: High School diploma or equivalent
• Years of Experience: 2-4 years of office experience, with an emphasis on customer service
• Certifications: None
• Other Experience: Shipping or transportation industry experience is a plus

This position description incorporates the core responsibilities of the job. It recognizes that other related duties not specifically mentioned might also be performed, and that not all responsibilities may be carried out depending on operational needs.

Commitment to Diversity

Witt O'Brien's is always looking for the most qualified and experienced professionals with a passion for public safety, emergency management, homeland security, disaster response, and continuity of operations.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Are you ready to help us make the world a more resilient place? Join us and apply at https://www.wittobriens.com/careers/

JOB POSTED BY APPLICANTPRO