We are revolutionizing the way small businesses hire. We’re leading the world in innovative ways of sourcing, assessing, and matching job seekers with our clients. Our company is loved by thousands of businesses and is growing. We are looking for passionate individuals to provide helpful advice and support to our valued customers.  • Do you thrive in a fast-paced environment with a diversity of challenges?  • Do you love using your keen attention to detail to help others succeed? The SaaS Client Success Account Representative serves as a Hiring Coach to our clients and works closely with them to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. The primary objective of the role is to improve client retention, provide world-class customer service and serve as a true liaison.This is a work-from-home opportunity and customer service is only scratching the surface of daily tasks you will perform in this fast-paced, problem-solving role. You will become the resident expert for our clients, and serve as the face of our company to our clients.You'll help support our customers and ultimately make sure they are as pleased as can possibly be. That’s why having a fantastic customer service background with a passion for support and guidance helps our customers make the best hires possible. We love to help people build successful teams! You'll be playing a huge role in improving the WizeHire experience of hiring managers and job seekers alike by responding to inquiries, using your critical thinking skills to resolve non-technical issues, troubleshooting technical issues, and playing a supportive, proactive role that directly affects the success of our customers. Responsibilities: • Master the ins and outs of the WizeHire product and service to properly educate customers and communicate effectively with a variety of personalities and their technical backgrounds • Handle and resolve customer requests, complaints, and issues with care and attention to detail through deep diving into problems with the goal of offering realistic, data-driven solutions • Provide world-class support to customers via chat, zoom, phone calls, and handcrafted messages • Advocate for customers by providing consistent and sound advice • Review job ads to ensure customers attract the right talent • Work closely and respectfully with Sales, Engineering, and other WizeHire teams to ensure an exceptional customer experience and uphold company culture • Documentation of customer interactions and applicable follow-up internally and externally Qualifications: • At least 5 years of experience in a client-facing account management role • Access to adequate remote work such as a quiet setting and stable internet service • Ability to work a full-time, 8-hour shift Monday through Friday • Tech-savvy; able to quickly achieve high proficiency in a variety of technologies including CRM, and apps such as Slack and Intercom • Inquisitive with excellent problem-solving skills; solutions-oriented • High attention to detail with excellent proofreading skills • Possess strong phone, written, and verbal communication skills with professional presentation skills • Confident, high energy, self-motivated, and a true team player • Experience working with senior and executive-level customer contacts • Demonstrated ability and desire to work and excel in a fast-paced environment • Excellent multitasking and project management skills • Well-organized, with high attention to detail and the ability to prioritize Learn more about our values system at https://wizehire.com/careers. IF YOU ARE SEEKING A CAREER AND NOT JUST A JOB THEN APPLY TODAY! CURRENT HOURS ARE FULL TIME, MONDAY - FRIDAY WITH VARIOUS SHIFTS AVAILABLE. Compensation: $54,000 + potential bonus

• Master the ins and outs of the WizeHire product and service to properly educate customers and communicate effectively with a variety of personalities and their technical backgrounds • Handle and resolve customer requests, complaints, and issues with care and attention to detail through deep diving into problems with the goal of offering realistic, data-driven solutions • Provide world-class support to customers via chat, zoom, phone calls, and handcrafted messages • Advocate for customers by providing consistent and sound advice • Review job ads to ensure customers attract the right talent • Work closely and respectfully with Sales, Engineering, and other WizeHire teams to ensure an exceptional customer experience and uphold company culture • Documentation of customer interactions and applicable follow-up internally and externally