WizeHire is seeking a dynamic & motivated Salesforce individual to help build, manage, and maintain the data health of the Salesforce CRM platform. The Salesforce Administrator will play an integral role in supporting a variety of departments and work with users to understand how to best address their needs and play an integral part in optimizing and enhancing our Salesforce platform. Alongside the rest of the team, this person will be responsible for user support and troubleshooting and assisting with the configuration, customization, maintenance, and day-to-day operations of the platform. This role will join the Sales Operations team and report directly Senior Manager of Sales Operations. Responsibilities: • Salesforce Administration: Utilize your expertise to effectively manage and optimize our Salesforce platform, ensuring its reliability, functionality, and scalability. • Service Cloud Management: Oversee the implementation, customization, and ongoing management of the Service Cloud module to support our customer service and support operations. • User Support and Training: Provide guidance and support to users across the organization, including training sessions, troubleshooting, and resolving user-related issues in a timely manner. • Customization and Configuration: Collaborate with stakeholders to gather requirements and implement customizations, configurations, and workflows to meet business needs. • Data Management: Ensure data integrity and accuracy within Salesforce by conducting regular audits, implementing data governance practices, and creating data quality standards. • Reports and Dashboards: Create and maintain reports, dashboards, and analytics to provide insights on key sales and service metrics to drive revenue growth and operational efficiency. • Own the integrations with Salesforce and standard sales tools like Outreach, ZoomInfo, etc. • Documentation and Training Materials: Develop and maintain documentation, user guides, and training materials to enable efficient usage of Salesforce across the organization. • Stay Updated with Salesforce Features: Keep up-to-date with the latest Salesforce features, releases, and best practices to drive continuous improvement and leverage new functionalities. Qualifications: • 3-4 years of experience as a Salesforce Administrator, preferably in a startup environment currently scaling. • Strong knowledge and hands-on experience with Salesforce Service Cloud, including case management, knowledge base, and omnichannel routing. • Experience in revenue operations and understanding of sales processes, lead management, opportunity management, and forecasting within Salesforce. • Proficiency in Salesforce configuration, customization, and administration, including custom objects, fields, workflows, validation rules, and process builders. • Excellent problem-solving and troubleshooting skills, with the ability to analyze complex requirements and propose effective solutions. • Strong understanding of data management and data governance principles, including data quality, deduplication, and migration. • Experience in creating reports, dashboards, and analytics to track key performance indicators (KPIs) and support data-driven decision-making. • Familiarity with Salesforce integration tools and methods, such as Salesforce APIs, data loaders, and third-party integration platforms. • Salesforce certifications, such as Salesforce Certified Administrator is required and experience with Salesforce Service Cloud is a huge plus. • Strong communication skills and ability to collaborate effectively with cross-functional teams. Compensation: $90,000 - $120,000 yearly

• Salesforce Administration: Utilize your expertise to effectively manage and optimize our Salesforce platform, ensuring its reliability, functionality, and scalability. • Service Cloud Management: Oversee the implementation, customization, and ongoing management of the Service Cloud module to support our customer service and support operations. • User Support and Training: Provide guidance and support to users across the organization, including training sessions, troubleshooting, and resolving user-related issues in a timely manner. • Customization and Configuration: Collaborate with stakeholders to gather requirements and implement customizations, configurations, and workflows to meet business needs. • Data Management: Ensure data integrity and accuracy within Salesforce by conducting regular audits, implementing data governance practices, and creating data quality standards. • Reports and Dashboards: Create and maintain reports, dashboards, and analytics to provide insights on key sales and service metrics to drive revenue growth and operational efficiency. • Own the integrations with Salesforce and standard sales tools like Outreach, ZoomInfo, etc. • Documentation and Training Materials: Develop and maintain documentation, user guides, and training materials to enable efficient usage of Salesforce across the organization. • Stay Updated with Salesforce Features: Keep up-to-date with the latest Salesforce features, releases, and best practices to drive continuous improvement and leverage new functionalities.