Do you want to join a team of talented, hard-working, action-oriented, gif-loving problem solvers? At WizeHire, our Customer Success Account Managers are called Hiring Coaches because we are a team of fun, dedicated individuals committed to the success of our customers. Every day we strive to be proactive and provide our clients with the tools and solutions they need to experience success in hiring. We are problem solvers first. Hiring Coaches are dedicated to providing customer service that is world-class. This position is challenging and fast-paced, and most importantly, very rewarding. In addition to helping our clients, Hiring Coaches contribute to product improvement and organizational growth. If you join our team, you’ll receive approximately 6 weeks of training and continued 1:1 support from a dedicated Team Lead to help you grow in your new full-time career. At our core, we are a tech company and you will be provided with the tools you need to become a successful Hiring Coach all while working remotely. We offer health benefits. Current hours are Full-Time Monday - Friday 8-4 PST. Learn more about our values system at https://wizehire.com/careers. Responsibilities: • Deep dive into customer support issues with the goal of offering realistic, data-driven solutions • Provide world-class support to customers via chat, zoom, phone calls, and messages • Advocate for customers by providing consistent and sound advice regarding job ad content and performance • Review job ads for accuracy, grammar, and SEO optimization to ensure customers attract the right talent • Ensure thorough resolution to support issues  • Documentation of customer interactions and applicable follow up internally and externally • Familiarize yourself with the WizeHire product in order to assist customers, identify issues and contribute continued improvement Qualifications: • At least five years of experience in a client-facing account management role • Access to adequate remote work such as a quiet setting and stable internet service • Ability to work a full-time shift M-F • Tech-savvy; able to quickly achieve high proficiency in a variety of technologies including CRM, chat software, and apps such as Slack and Intercom • Inquisitive with excellent problem-solving skills; solutions-oriented • High attention to detail with excellent proofreading skills • A genuine desire to help others succeed Compensation: $43,000 + bonus potential

• Deep dive into customer support issues with the goal of offering realistic, data-driven solutions • Provide world-class support to customers via chat, zoom, phone calls, and messages • Advocate for customers by providing consistent and sound advice regarding job ad content and performance • Review job ads for accuracy, grammar, and SEO optimization to ensure customers attract the right talent • Ensure thorough resolution to support issues  • Documentation of customer interactions and applicable follow up internally and externally • Familiarize yourself with the WizeHire product in order to assist customers, identify issues and contribute continued improvement