Job Description

BILINGUAL CALL CENTER SPECIALIST

• Fully remote, workgin from home but still need to be local to the L.A. area
• Pay $15.00-$17.00/Hour (BOE)

MUST HAVE:

• Previous customer service experience (call center experience preferred)
• Consistent work history for the last 2-3 years
• Great customer service experience

WHAT YOU WILL BE DOING:

• Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources

• Provide assistance to members and/or providers regarding website registration and navigation

• Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application

• Process written customer correspondence and provide the appropriate level of timely follow up

• May coordinate member transportation and make referrals to other departments as appropriate

• Maintain performance and quality standards based on established call center metrics including turn-around times

• Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment

• Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction

REQUIRED SKILLS:

1. Excellent customer service and phone skills

2. Must be proficient in computers and conducting most/all work activities on computer only

3. Strong attention to detail and accuracy is essential

4. Follow instructions and clear documenting skills

PLEASE APPLY WITH YOUR UPDATED RESUME!